Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shania Sadiq

San Mateo,CA

Summary

I am a highly motivated individual with several years of customer service
experience including sales, customer care, and administrative work. I have
continually proven the ability to succeed in fast paced environments while
maintaining a high level of customer service. My creativity and innovative
thinking skills help me develop intelligent solutions and generate new ideas. My
positive attitude and eagerness to learn allows me to constantly gain knowledge
and improve work performance. Seeking a challenging but rewarding position where
I can continue to gain new knowledge while building on my current strengths.

Overview

7
7
years of professional experience

Work History

Supervisor/Bartender

Tomatinas
San Mateo, CA
12.2020 - 11.2023
  • Planned and coordinated special events to boost customer numbers and profits.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Effectively multitasked within fast-paced environment.
  • Set up buffets or hors d'oeuvres stations during special occasions or private events.
  • Collected and organized daily till totals and tips.
  • Poured wine, beer and cocktails for patrons.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Contributed ideas for improving operational efficiency behind the bar.
  • Developed strategies to increase sales of alcoholic beverages through upselling techniques.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Hostess

Pinstripes
San Mateo, CA
11.2019 - 11.2021
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Answered telephone to provide dining information and take reservations.
  • Provided excellent customer service by addressing customer needs promptly.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Took reservations from patrons by phone or online.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Stocked server areas with supplies before, during and after shifts.

Barista

Peets Coffee & Tea
San Mateo, CA
11.2017 - 06.2019
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Input orders into point of sale system and handled customer payments.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Created signs and displays to advertise store products or events.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Front Desk Receptionist

Massage Envy Spa
San Mateo, CA
11.2016 - 09.2018
  • Performed administrative duties such as completing necessary paperwork or filing documents correctly.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Maintained impeccable records for business administration and financial management purposes.
  • Advised clients on personal care between appointments and relevant products for individual needs.
  • Demonstrated excellent customer service skills when interacting with clients both over the phone and in person.
  • Organized appointment schedules while ensuring that no overlapping appointments occurred.
  • Reviewed client medical histories to inform treatment planning.
  • Managed client records including notes about contraindications, allergies, treatments provided and progress made during sessions.

Education

Associate of Arts - Psychology

College of San Mateo
San Mateo, CA
05-2025

Colibri Real Estate
Online

Skills

  • Menu Memorization
  • Food Service
  • Food Running
  • Basic Accounting
  • Beverage Preparation
  • Payment Processing
  • Suggestive Selling
  • Health Codes Compliance
  • Marketing and Sales Experience
  • Proficient in Mixology
  • Excellent Judgment
  • Team Training and Development
  • ABC Regulations
  • Engaging Personality
  • Safe Serving Knowledge
  • Organizational Ability
  • Order Management
  • Bar Service Preparation
  • Outgoing Personality
  • Cash Register Operation
  • New Hire Training
  • Staff Management

Languages

Spanish
Elementary
Hindi
Professional

Timeline

Supervisor/Bartender

Tomatinas
12.2020 - 11.2023

Hostess

Pinstripes
11.2019 - 11.2021

Barista

Peets Coffee & Tea
11.2017 - 06.2019

Front Desk Receptionist

Massage Envy Spa
11.2016 - 09.2018

Associate of Arts - Psychology

College of San Mateo

Colibri Real Estate

Similar Profiles

CREATE PROFILE
Shania Sadiq