Shania Saint-Fleur
Lehigh Acres,FL
Summary
Supportive Quality Control Specialist with extensive application engagement and dedicated service skills. Eager to contribute to
team success through hard work, attention to detail, excellent organizational skills, and a clear understanding of customer service.
Bilingual professional with the talent to maintain accurate records, schedule appointments, and handle various administrative
responsibilities.
Overview
6
6
years of professional experience
Work History
Quality Control Specialist
Tidal, Basin
10.2021 - 02.2023
- Analyze/ audit incoming customer applications to identify service delivery areas that did not meet pre-established application qualifications
- Prepare and analyze internal and external quality reports for management staff to review
- Perform quality control of orders, and upload documents to electronic records
- Initiate procedures to grant, modify, deny, approve, or terminate assistance to tenants and landlords
- Referred applicants who were not qualified to other agencies for government assistance
- Perform daily queue maintenance to ensure that every case assigned has updated notes and any needed action has been taken
- Reduced customer complaints by conducting thorough inspections and addressing issues proactively.
Eligibility Specialist
AppleOne
01.2021 - 09.2021
- Communicate with tenants and landlords to ensure all information on application is verified, and input all gathered information and researched data into computer system using FAMS
- Meet daily production goals for case files
- Collect, compile, report, and maintain necessary data in program tracking system
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance and resolve issues identified by quality control.
Tax Preparer
Three Stars Taxes & Services
01.2017 - 12.2020
- Compute taxes owed by following tax code
- Prepare or assist in preparing simple to complex tax returns for individuals or small businesses
- Help taxpayers by using their federal, state, and local codes and see to it that clients receive maximum benefit permitted under law of government
- Uncover potential deductions and credits
- Advise against potential tax liabilities
- Ensure clients do not pay unnecessary taxes.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Education
Associates Of Arts -
Broward College
Lauderdale, FL05.2017
High School Diploma -
Piper High School
Sunrise, FL05.2015
Skills
- Skilled in office administration, reception, data entry, coordinating with staff, and scheduling appointments Communication
- Skills demonstrated through verbal and writing abilities, customer relations, and ability to produce in-depth reports and
- Correspondence (5 years)
- Work efficiently and effectively; ability to learn and excel at new skills and programs Work autonomously and as team player
- Ability to execute many tasks simultaneously
- Creative problem-solver Identify problems/needs and initiate logical, practical solutions Consider entire issue at hand and
- Excellent organizational, interpersonal, verbal, and written communication skills
- Office Administration (5 years)
- Loan Processing and Case Management
- Proficiency in FAMS
- Customer Service Expertise
- Efficient technology skills
- Excellent analytical skills and detail-oriented
Timeline
Quality Control Specialist
Tidal, Basin
10.2021 - 02.2023
Eligibility Specialist
AppleOne
01.2021 - 09.2021
Tax Preparer
Three Stars Taxes & Services
01.2017 - 12.2020
Associates Of Arts -
Broward College
High School Diploma -
Piper High School
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