Summary
Work History
Education
Skills
Timeline
Hi, I’m

Shania Sandoval

Brighton,CO
Shania Sandoval

Summary

Dynamic FOH Team Member at Chick-fil-A with proven expertise in guest relations and order processing. Recognized for enhancing customer experiences through effective communication and teamwork. Skilled in money handling and maintaining cleanliness, consistently contributing to a positive dining atmosphere while training new staff to uphold high service standards.

Work History

Chick-fil-A

FOH Team Member

Job overview

  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
  • Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
  • Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
  • Assisted management in monitoring inventory levels, reducing waste by properly stocking items according to demand.
  • Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
  • Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
  • Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
  • Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
  • Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
  • Collaborated with kitchen staff to ensure timely and accurate order preparation.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Processed customer payments and balanced cash drawers.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Education

Colorado Preparatory Academy
8601 Turnpike Dr Ste 100 Westminster, CO 80031 Un

High School Diploma
05.2023

Skills

  • Order taking
  • Cleanliness
  • Salesmanship
  • Phone etiquette
  • Money handling
  • Team collaboration
  • Greeting guests
  • Professional appearance
  • Complaint handling
  • Payment processing
  • Training and mentoring
  • Stock management
  • Guest relations
  • Staff coordination
  • Allergy awareness
  • Point of sale systems
  • Open-close procedures
  • Personal hygiene
  • Table management
  • Active listening
  • Task prioritization
  • Multitasking Abilities
  • Excellent communication
  • Tableside service
  • Sanitation guidelines
  • Cooking
  • Health code compliance
  • Teamwork and collaboration
  • Organizational skills
  • Service prioritization
  • Safe food handling

Timeline

FOH Team Member

Chick-fil-A

Colorado Preparatory Academy

High School Diploma

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Shania Sandoval