Shania Santori
Richmond,Ca
Summary
Contact Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
GUEST SERVICE ASSOCIATE
DECADES OF FASHION
01.2023 - Current
- Exceptional knowledge of modern markets and designs of apparel and accessories
- Maintained record of materials inventory
- Worked closely with owner to ensure customer satisfaction.
GUEST HOST
ONE HOSTEL CATEDRAL
08.2023 - 10.2023
- Welcomed guests upon arrival and ensured quick check-in procedures
- Courteously answered phone calls and promptly handled guest concerns
- Planned and spearheaded activities and tours for guests, as well as knowledgeably provided information about local attractions and events.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
INVENTORY BUYER
BUFFALO EXCHANGE
06.2022 - 12.2022
- Multitasked in a high-energy, high-productivity environment
- Vast knowledge of current fashions, brands and price points up to date
- Styled displays and store visuals
- Processed payments by totaling purchases using POS system and handling cash and trade.
PROGRAM COUNSELOR
SAN FRANCISCO PARK & REC
06.2018 - 08.2020
Education
Associate of Arts - Photography
City College of San Francisco
San Francisco, CA03.2024
High School Diploma -
Gateway High School
San Francisco, CA06.2022
Skills
- Call Handling
- Multi-tasking
- Training
- Amenities and accomodations knowledge
- Product restocking
- Guest inquiries
- Customer Service
- Team player mentality
Hobbies and Interests
- Photography
- Animal Conservation
- Cinema
- Traveling
Timeline
GUEST HOST
ONE HOSTEL CATEDRAL
08.2023 - 10.2023
GUEST SERVICE ASSOCIATE
DECADES OF FASHION
01.2023 - Current
INVENTORY BUYER
BUFFALO EXCHANGE
06.2022 - 12.2022
PROGRAM COUNSELOR
SAN FRANCISCO PARK & REC
06.2018 - 08.2020
Associate of Arts - Photography
City College of San Francisco
High School Diploma -
Gateway High School
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