Shania Singleton
Trimont,MN
Summary
Accomplished professional with a strong background in customer service and team leadership. Expert in care plan implementation and conflict resolution, driving operational success and enhancing client satisfaction. Proven ability to manage store operations and achieve performance goals, increasing customer satisfaction by 20% through exceptional service and strategic problem-solving.
Overview
11
11
years of professional experience
Work History
Personal Care Assistant
Ingleside Assisted Living
05.2024 - 07.2024
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Conferred with supervisor to discuss patient condition and medical care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Program Supervisor
Sevita
08.2021 - 05.2022
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Assisted with community resources for healthcare and mental health.
- Provided ongoing direction and leadership for program operations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Partnered with local organizations to expand access to social and community services.
- Managed volunteer programs focused on providing community services to underserved populations.
- Participated in community events to promote services and engage with public.
- Designed program implementation and maintenance plan.
- Directed team, overseeing records, performance, and quality assurance.
Personal Care Assistant
Accura Care
02.2024 - 07.2024
- Built strong relationships with clients to deliver emotional support and companionship.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Assistant Manager
Dairy Queen
04.2023 - 07.2023
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Cashier
Kum & Go
09.2022 - 04.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
Cricket Wireless
06.2022 - 09.2022
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Bait Line
Pure Fishing
02.2021 - 04.2021
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
Store Manager
Scooter's Coffee
11.2020 - 02.2021
- Reviewed paperwork to determine priorities and set schedules.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Negotiated shipping contracts and rates to establish budget friendly agreements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
Shipping Coordinator
JBS USA Holdings
01.2020 - 11.2020
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Conducted research to address shipping errors and packaging mistakes.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Validation Analyst
West Corporation
12.2018 - 12.2019
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Verified that medical companies billed the appropriate insurance.
- Maintained alignment with health insurance billing regulations.
Home Health Aide
Adrian Country Living Cotteges
04.2013 - 05.2018
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Administered medications in accordance with doctor's instructions.
- Assisted with end-of-life care.
- Trained new staff members on best practices for home health care.
- Documented vital statistics and coordinated with health care providers.
Optician
Shopko Optical
04.2015 - 08.2017
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Aided in selection of eyeglass frames based on customer preferences.
Customer Service Specialist
Shopko
04.2013 - 08.2017
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma - High School Diploma
Fulda Secondary
Fulda, MN05.2016
Skills
- Care plan implementation
- Patient awareness
- Housekeeping
- Stress management
- Observational skills
- Data entry proficiency
- Multitasking and organization
- Positive and professional
- Customer service
- Phone etiquette
- Attention to detail
- Conflict resolution
- Order coordination
- Drawer management
- Store operations oversight
- Staff supervision
- Team leadership
- Operational budgeting
- Opening and closing procedures
- Problem-solving
- Reliable
- Bank and safe deposits
- Goals and performance
- Hospitality and accommodation
Timeline
Personal Care Assistant
Ingleside Assisted Living
05.2024 - 07.2024
Personal Care Assistant
Accura Care
02.2024 - 07.2024
Assistant Manager
Dairy Queen
04.2023 - 07.2023
Cashier
Kum & Go
09.2022 - 04.2023
Assistant Manager
Cricket Wireless
06.2022 - 09.2022
Program Supervisor
Sevita
08.2021 - 05.2022
Bait Line
Pure Fishing
02.2021 - 04.2021
Store Manager
Scooter's Coffee
11.2020 - 02.2021
Shipping Coordinator
JBS USA Holdings
01.2020 - 11.2020
Validation Analyst
West Corporation
12.2018 - 12.2019
Optician
Shopko Optical
04.2015 - 08.2017
Home Health Aide
Adrian Country Living Cotteges
04.2013 - 05.2018
Customer Service Specialist
Shopko
04.2013 - 08.2017
High School Diploma - High School Diploma
Fulda Secondary