Shania Solomon
Lafayette,IN
Summary
Proven leader with a track record of enhancing team performance and safety at the Lafayette Sheriff Department. Skilled in emergency response and conflict resolution, adept at managing high-risk situations and reducing contraband by thorough searches. Demonstrates exceptional problem-solving abilities and a commitment to professionalism, significantly improving operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Correctional Officer
Lafayette Sheriff Department
03.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Unit Supply Specialist (92Y)
U.S. Army
02.2021 - Current
- Participated in cross-functional teams to address supply-related challenges, contributing valuable insights and solutions from a logistics perspective.
- Spearheaded initiatives to identify excess inventory items, facilitating redistribution efforts that saved resources while meeting other units'' needs.
- Assisted with the transportation and distribution of resources during deployments, guaranteeing that all necessary supplies were readily available upon arrival at new locations.
- Leveraged strong organizational skills to maintain meticulous records of all transactions and inventory changes, providing accurate data for audits and reporting purposes.
Shift Manager
McDonald's
12.2020 - 02.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Customer Service Representative
Iman Beauty Supply
08.2018 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - General Studies
University of Louisiana At Lafayette
Lafayette, LA12.2023
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
Certification
cpr
Timeline
Correctional Officer
Lafayette Sheriff Department
03.2024 - Current
Unit Supply Specialist (92Y)
U.S. Army
02.2021 - Current
Shift Manager
McDonald's
12.2020 - 02.2024
Customer Service Representative
Iman Beauty Supply
08.2018 - 03.2021
Bachelor of Science - General Studies
University of Louisiana At Lafayette