Summary
Overview
Work History
Education
Skills
Timeline
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Shania Stevens

Birmingham,AL

Summary

Store Manager with over 6 years of progressive experience, adept at leading teams to excel in customer service and merchandising. Proficient in interviewing, scheduling, cash handling, and utilizing Point of Sale Systems like Shopify, RetailPro and Magento for efficient online order processing and reordering. Demonstrated ability to manage inventory, ensuring trends are closely followed and stores are kept fresh, contributing positively to sales goals and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Store Manager

Gorjana
05.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Assistant Store Manager

Tommy John
01.2023 - 05.2024
  • Consistently demonstrate Tommy John's customer first selling standards to deliver a positive customer experience and achieve daily sales goals
  • Supervise register sales transactions to ensure they are completed accurately and efficiently in accordance with established cash control procedures and customer service guidelines
  • Prepare and monitor rolling inventory and annual fiscal inventory
  • Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift
  • Create an environment of teamwork and collaboration
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

Lizard Thicket
01.2018 - 01.2022
  • Managed a team to excel in customer service and building leadership skills
  • "Merchandised" the store weekly to keep it up to trends and fresh for customers
  • Conducted interviews for hiring
  • Assessed Reorders
  • Created a monthly schedule
  • Computed sales prices, total purchases and received and processed cash, credit or gift card payments through RetailPro
  • Process and packed online orders through Magento

Education

Marketing -

University of Alabama at Birmingham
12.2018

Skills

  • Customer Service
  • Sales
  • Inventory Management
  • Interviewing
  • Online Order Processing
  • Customer Relations
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Employee Scheduling

Timeline

Store Manager

Gorjana
05.2024 - Current

Assistant Store Manager

Tommy John
01.2023 - 05.2024

Store Manager

Lizard Thicket
01.2018 - 01.2022

Marketing -

University of Alabama at Birmingham

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Shania Stevens