Shania Stevens
Birmingham
Summary
High-energy store manager with 7 years of extensive experience in retail settings. Known for setting and enforcing consistent standards to maintain staff satisfaction and meet performance targets. A dynamic relationship-builder with an organized nature and sound judgment, focused on maximizing team efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
Gorjana
05.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached stylists in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant Store Manager
Tommy John
07.2023 - 05.2024
- Consistently demonstrate Tommy John's customer first selling standards to deliver a positive customer experience and achieve daily sales goals
- Supervise register sales transactions to ensure they are completed accurately and efficiently in accordance with established cash control procedures and customer service guidelines
- Prepare and monitor rolling inventory and annual fiscal inventory
- Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift
- Create an environment of teamwork and collaboration
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Lizard Thicket
01.2018 - 12.2022
- Managed a team to excel in customer service and building leadership skills
- "Merchandised" the store weekly to keep it up to trends and fresh for customers
- Conducted interviews for hiring
- Assessed Reorders
- Created a monthly schedule
- Computed sales prices, total purchases and received and processed cash, credit or gift card payments through RetailPro
- Process and packed online orders through Magento
Education
Bachelor of Science - Marketing
University of Alabama At Birmingham
Birmingham, AL12.2018
Skills
- Performance monitoring
- Upselling and cross selling
- Hiring management, Recruitment, Hiring
- Retail operations
- Customer service
- Merchandise strategizing
- Coaching and mentoring
Timeline
Store Manager
Gorjana
05.2024 - Current
Assistant Store Manager
Tommy John
07.2023 - 05.2024
Store Manager
Lizard Thicket
01.2018 - 12.2022
Bachelor of Science - Marketing
University of Alabama At Birmingham
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