Shania Stewart
Hyattsville,MD
Summary
Experienced customer service professional with a proven track record of exceeding customer satisfaction goals in various industries. Solid communication skills, problem-solving abilities, and a strong dedication to providing exceptional service. Skilled in building rapport with customers and resolving issues efficiently to ensure a positive experience. Adept at working in fast-paced environments and adapting to new technologies to enhance customer interactions.
Overview
4
4
years of professional experience
Work History
Pharmacy Care Associate
Everise - Contract
Remote
03.2024 - 04.2024
- Assist Customers with their Rx orders and assist customers who may want to be new members and look for delivery status and.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Received payment from customers and processed credit card transactions when necessary.
Customer Support Tier 1 Analyst
Rose International - Temp Contract
Fulton and, Remote, MD
09.2022 - 07.2023
- Assist members with things they need such as appointments, coverage, medical record numbers and assistance with their Kp.org account as well as ordering new member cards and much more.
- Provided technical support for customers over the phone and through email.
- Researched and identified customer issues, troubleshot problems, and provided solutions.
- Conducted research to identify competitive rates and benefits offered by other providers.
Customer Service Associate
Mammoth Tech - Contract
Remote
03.2022 - 04.2022
- Support customer with assistance such as billing, purchases refunds and more, with large use of Microsoft word, office, excel and more
- Via email and phone calls to help acquire their needs in the most helpful way possible.
- Maintained meticulous client notes in Salesforce system.
- Maintained a database of client information such as purchase history and contact details.
Assistant Manufacturing Associate
Aerotek - Contractor
Baltimore, MD
07.2021 - 08.2021
- Take out biohazards waste and disinfecting it, also bringing in material to the lab and disinfecting.
- Maintain records of production, quality control, and machine maintenance activities.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Pandora Knitter
First Team Staffing - Contractor
Columbia, MD
04.2021 - 05.2021
- Took pandora earring and necklace sets and assembled them and also put charms on bracelets.
- Maintained inventory levels by replenishing stock as needed.
- Performed daily cleaning duties of store area to maintain a clean and organized work space.
Package Handler
FedEx Ground
Upper Marlboro, MD
09.2020 - 03.2021
- Sort packages and make sure the box quality is good and clear the shoots out to get the packages sent to the correct line.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Checked all outgoing shipments to ensure accuracy of contents.
Customer Service/Internet Orders
Lowes
Upper Marlboro, MD
05.2020 - 09.2020
- Assisted customers with their needs, I helped them with any problems they've had even little things like help them find something or help them with their needs.
- Answered incoming calls from customers regarding product inquiries and complaints.
- Provided friendly and efficient customer service to customers.
- Assisted customers with placing orders, changing orders, and cancelling orders.
- Processed returns and exchanges efficiently and accurately.
- Followed up with customers via phone or email to confirm order delivery status.
Education
High School Diploma -
Largo High School
Upper Marlboro, MD05.2020
Skills
- Order picking and processing
- Product packing
- OSHA compliant
- Material stacking
- Shipping and Receiving
- Teamwork
- Fragile Item Handling
- Packaging
- Sorting
- Hazardous Material Handling
- Package pickup and delivery
- Loading and unloading
- Research background
- Customer service
- Record keeping
- Presentation design
TalentSet™
- ORGANIZER - meticulous, highly structured and organized ACCOMMODATOR - collaborating, adapting ideas and building consensus. COMMUNICATOR - listening, talking, sharing ideas and plans. ANALYST - analyzes variables and scenarios to determine solutions. COACH - helping people learn new skills, grow and develop their strengths. FUTURISTIC - inspiring vision and future thinking
Languages
English
Native/ Bilingual
Timeline
Pharmacy Care Associate
Everise - Contract
03.2024 - 04.2024
Customer Support Tier 1 Analyst
Rose International - Temp Contract
09.2022 - 07.2023
Customer Service Associate
Mammoth Tech - Contract
03.2022 - 04.2022
Assistant Manufacturing Associate
Aerotek - Contractor
07.2021 - 08.2021
Pandora Knitter
First Team Staffing - Contractor
04.2021 - 05.2021
Package Handler
FedEx Ground
09.2020 - 03.2021
Customer Service/Internet Orders
Lowes
05.2020 - 09.2020
High School Diploma -
Largo High School
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