Shania Tacker

• Maintain calm demeanor during periods of high volume or unusual events to keep store operating to standard
• Deliver legendary customer service to all customers by using “customer comes first” attitude
• Efficiently accepts orders, creates treats with accuracy, serves treat(s) to customers
• Handles transaction for customer and accepts payment or makes change if needed
• Operates custard machines and ensures high quality product is produced
• Ensures all custard/food items are prepared according to Andy's standards of quality, consistency, and timeliness
• Performed cleaning duties, including but not limited to: sweeping, mopping, and washing dishes using approved cleaning products to keep equipment and facilities sanitary
• Assist with new employee training through positive reinforcement (Responsible for monitoring training and development of new employees on shift)
• Create positive and professional work environment by providing clear, specific, timely and respectful feedback to all associates and managers
• Develop positive and professional relationships with store team
• As an key holder, execute store operations during scheduled shifts, including opening and closing duties
• Effectively lead store and provide direction to Associates while management team is not present
• Utilize operational tools to achieve maximum operational efficiency, i.e., Drive times, food costs, labor costs, etc.
• Always maintain all health and safety regulations

Operated cash register, collected payments and provided accurate
change.
• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
• Helped customers find specific products, answered questions and offered product advice.
• Trained new team members in cash register operation, stock procedures and customer services.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Blew up balloons and created balloon orders for customers
• Received incoming product deliveries and relocated to storage shelves, coolers, or bins.

• Maintaining inventory in administrative building supply closet to

• Prevent shortages of supplies.
• • Maintaining office supplies inventory by checking stock and ordering new supplies as needed.
• • Answering phone calls daily and pleasantly welcomed visitors to office.
• • Greeting visitors or callers daily to handle questions or direct to appropriate staff.
• • Making orders for new office supplies based on demand and budgetary restraints.
• • Organizing files and scanning documents to support organizational workflow.