Shania Trader
Brooklyn
Summary
Versatile candidate with vast experience providing outstanding customer service and office support. Proven ability to handle a variety of tasks with accuracy, efficiency, and a high degree of professionalism. Demonstrated expertise in managing front office operations such as greeting visitors, answering phone calls, taking messages, and scheduling appointments.
Overview
7
7
years of professional experience
Work History
RECEPTIONIST
DMAC Security
10.2023 - 10.2024
- Greeted visitors warmly and ensured they had a positive experience
- Answered phones professionally in accordance with organizational protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
- Maintained accurate records of all incoming calls, messages, and visitors
- Answered questions about organization and provided callers with address, directions, and other information
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Developed effective working relationships with clients to ensure satisfaction with services provided
- Managed daily calendar appointments for staff members.
ACCOUNT SPECIALIST
Discover Financial Services
07.2022 - 07.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Answered questions from customers by phone and email, offering company details and policy information as requested
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues
- Updated account information after customer calls and noted client concerns and issues.
CLICK PULL ASSOCIATE
Sam's Club
01.2022 - 07.2022
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified
- Completed pickup and shopping orders for customers within local area
- Secured and stored items until customer pickup
- Scanned items when pulling from shelves to update system stock information.
CUSTOMER SERVICE ASSOCIATE
The Home Depot Inc
06.2021 - 01.2022
- Picked guest orders following specific requests
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Upheld quality control policies and procedures to increase customer satisfaction
- Addressed inquiries, resolved customer issues and managed customer relations
- Trained new hires on products and services, best practices and protocols to reduce process gaps
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
CASHIER
Bj's Wholesale Club
03.2020 - 01.2021
- Collected payments and provided accurate change
- Helped customers find specific products, answered questions and offered product advice
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Helped with purchases and signed customers up for rewards program
- Verified customer age requirement for alcohol or tobacco purchases
- Operated cash register or POS system to receive payment by cash, check and credit card
- Discounted purchases by scanning and redeeming coupons
- Answered customer questions and provided store information.
SELF CHECKOUT HOST
Walmart
02.2019 - 01.2020
- Collected payments and provided accurate change
- Helped customers find specific products, answered questions and offered product advice
- Accepted cash and credit card payments, issued receipts and provided change
- Processed sales transactions to prevent long customer wait times
- Helped with purchases and signed customers up for rewards program
- Verified customer age requirement for alcohol or tobacco purchases
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered customer questions and provided store information
- Discounted purchases by scanning and redeeming coupons.
CASHIER
Zaxby's LLC
02.2018 - 02.2019
- Collected payments and provided accurate change
- Kept customer and food preparation areas clean and well-organized
- Completed opening, closing and shift change tasks by following company guidelines
- Verified orders and bagged items for easy transport
- Processed credit card payments and gave counter slips to customers for signatures
- Reviewed contents on food trays to check complete order
- Greeted customers promptly and responded to questions
- Maintained work area and kept cash drawer organized.
Education
HIGH SCHOOL DIPLOMA -
Irmo High School
SC06.2018
Skills
- MS Office
- Navigating Multiple Systems
- Database Administration
- Telephone Skills
- Verbal and Written Communication
- Mail Handling
- Security Monitoring
- Visitor Check-In
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Order Fulfillment
Education and Training
true
References
References available upon request
Timeline
RECEPTIONIST
DMAC Security
10.2023 - 10.2024
ACCOUNT SPECIALIST
Discover Financial Services
07.2022 - 07.2023
CLICK PULL ASSOCIATE
Sam's Club
01.2022 - 07.2022
CUSTOMER SERVICE ASSOCIATE
The Home Depot Inc
06.2021 - 01.2022
CASHIER
Bj's Wholesale Club
03.2020 - 01.2021
SELF CHECKOUT HOST
Walmart
02.2019 - 01.2020
CASHIER
Zaxby's LLC
02.2018 - 02.2019
HIGH SCHOOL DIPLOMA -
Irmo High School
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