Shania Valdivia

My Achievements Include:

• Consistently achieved high customer satisfaction ratings through excellent service and attention to detail.
• Successfully trained new team members on espresso preparation, drink recipes, and customer service protocols.
• Developed and implemented efficient strategies to increase productivity during peak hours, resulting in reduced wait times for customers.
• I have received multiple positive customer reviews and commendations for exceptional customer service.

My Responsibilities Include:

• Greeting customers and taking their orders with a warm welcoming and professional demeanor.
• Preparing and serving a variety of coffee-based beverages, including espresso, lattes, cappuccinos, and cold brews.
• Maintaining a clean and organized work station and ensuring the cleanliness of the entire cafe.
• Operating and maintaining coffee equipments, machines, coffee bar, and our blenders.
• Handling cash transaction and accurately processing payments through the point-of-sale system.

My Achievements Include:

• Consistently exceeded monthly sales targets by utilizing effective upselling and cross-selling techniques.
• Recognized as a top-performing sales clerk for achieving the highest individual sales and revenue in the store resulting in getting employee of the month.
• Received positive feedback from customers for providing exceptional personalized customer service and product knowledge.
• Assisted in organizing and executing successful promotional events, resulting in increased sales.

My Responsibilities Include:

• Greeting and assisting customers in finding the right shoes and accessories based on their preferences and needs.
• Providing exceptional customer service by offering product information, fitting assistance, and style recommendations.
• Operating the cash register and accurately processing transactions, including cash, credit, and gift card payments. Monitoring inventory levels and restocking shelves to ensure availability of products for customers.
• Maintaining the cleanliness and organization of the sales floor, including displays, shelves, and seating areas.