Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shania Vannorman

St. Petersburg

Summary

Pharmacy operations professional known for high standards and focus on results. Experienced in managing pharmacy workflows, improving patient safety, and optimizing inventory. Valued for team collaboration and adaptability to changing needs. Skilled in regulatory compliance and process optimization, with reliable and flexible approach to achieving goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
02.2018 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
  • Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
  • Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.

Beauty Consultant

Walgreens
02.2015 - 02.2018
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Processed product purchases and payments, coordinating packaging, inventory management, and varying customer requests simultaneously.
  • Conducted consultations to understand client's desired look.
  • Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
  • Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.

Customer Service Associate

Walgreens
02.2013 - 02.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Helped stock shelves when product was received from warehouse
  • Operated POS system to assist in ringing up customers
  • Assisted with printing, making and building customers custom photo orders; prints, canvas's, etc.
  • Assisted in making sure store was clean, neat and organized

Education

Boca Ciega High School
Gulfport, FL

Skills

  • Prescription verification
  • Medication dispensing
  • Patient counseling
  • Workflow optimization
  • Pharmacy management
  • Direct patient care
  • Training and mentoring
  • Insurance billing
  • Medicare and medicaid process

Certification

  • CPhT - Certified Pharmacy Technician
  • PTCB- Pharmacy Technician Certification Board
  • Certified Immunizer

Timeline

Pharmacy Operations Manager

Walgreens
02.2018 - Current

Beauty Consultant

Walgreens
02.2015 - 02.2018

Customer Service Associate

Walgreens
02.2013 - 02.2015

Boca Ciega High School

Similar Profiles

CREATE PROFILE