Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Shania Vernell

Baton Rouge,LA

Summary

Experienced receptionist with a strong background in office settings, showcasing over 2 years of expertise. Excellent time management skills and resourceful approach. Adept at handling multiple tasks simultaneously. Brings 5 years of customer service experience. Known for attention to detail and excels in communication and project management. Proven ability to effectively and efficiently handle multiple tasks in fast-paced environments. Recognized for proactive approach in identifying and addressing issues. Always strives to optimize processes and support team objectives. Detail-oriented individual with exceptional communication and project management skills. Recognized for taking a proactive approach to identifying and addressing issues. Focuses on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

Resident Service Associate

Castle Group USA
11.2023 - 10.2024
  • Answers phone and greets residents/guests upon entry, responds to requests, questions and any other needs.
  • Documents issues or transactions as needed.
  • Develop knowledge of surrounding areas and attractions.
  • Keeps track of activity logs and incident reports, records and forms for the Community Association Manager’s review daily.
  • Demonstrates excellent customer service, communication and time management skills.
  • Monitors and controls Electronic Security Control Systems if applicable.
  • Follows-up on all complaints/issues notifying Community Association Manager as necessary.
  • Ensures all safety precautions and procedures are followed while performing duties.
  • May assist with resident notifications or special events.
  • Process work orders and files resident documents and invoices, if applicable.

Receptionist

Geoshield Window Film
03.2022 - 08.2023
  • Scheduled and confirmed appointments and meetings
  • Assisting all departments as a point of contact
  • Interacted with organizational staff, executives, clients, vendors, and visitors on a daily basis
  • Routed incoming calls to the most qualified personnel and departments within the company
  • Handled general secretarial duties such as answering phones, scheduling appointments, sending emails, faxing, and mailing
  • Listen to customer complaints and try to resolve them
  • Introduced customers to the products and services available
  • Was in charge of office inventory management, which included restocking supplies and placing purchase orders to ensure adequate stock.

Receptionist

Family Services of Greater Baton Rouge
08.2019 - 08.2021
  • Guarantee the highest level of customer service and care at all times
  • Assisted the office team with administrative tasks such as making phone calls, copies, and schedules
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs
  • Was in charge of the office database, which included retrieving and organizing information for individual employees and clients
  • Quickly routed incoming mail and messages to the appropriate people
  • Was in charge of office inventory management, which included restocking supplies and placing purchase orders to ensure adequate stock
  • Keep a professional, courteous, and pleasant demeanor.

Cashier

Zoe's kitchen
05.2018 - 07.2019
  • Help customers by guiding them and answering their questions
  • Counted the cash in the register drawer at the start and end of each shift
  • Was in charge of arranging and stocking merchandise
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
  • Making sales referrals, cross-selling products, and introducing new ones are all things I do
  • Am in charge of issuing receipts, refunds, change, and tickets
  • Credit cards, checks, gift cards, and coupons were all processed by me.

Education

Associate of Science -

Baton Rouge Community College
Baton Rouge, LA
01.2027

High School -

Apostolic lighthouse Christian Academy
Jackson, LA
01.2018

Skills

  • Administrative support
  • Customer-service oriented
  • Scheduling
  • Multi-line Telephone Systems
  • MS Office proficiency
  • Business operations understanding
  • Supply Management
  • Office supply inventory control
  • HIPAA Compliance
  • Resident support
  • Interpersonal Communication

Additional Information

REFERENCES

  • Taylor Lehon, Manager (225) 432-0725 / Geoshield
  • Judy Hutton, Supervisor (225) 328-5026 Family service greater Baton Rouge
  • Kayla York Manager (469) 514-9824 Frisco lakes

Timeline

Resident Service Associate

Castle Group USA
11.2023 - 10.2024

Receptionist

Geoshield Window Film
03.2022 - 08.2023

Receptionist

Family Services of Greater Baton Rouge
08.2019 - 08.2021

Cashier

Zoe's kitchen
05.2018 - 07.2019

Associate of Science -

Baton Rouge Community College

High School -

Apostolic lighthouse Christian Academy

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Shania Vernell