Shania Walsh
Augusta,GA
Summary
Motivated worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Handles various duties and assignments with a positive attitude. Accustomed to multitasking and working quickly to meet challenging demands.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
11.2018 - Current
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Private Nanny
Self-employed
06.2018 - Current
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Identified warning signs of emotional and developmental problems in children.
- Worked with individuals with special needs to increase social skills and independence.
- Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
- Administered medication to manage symptoms and promote healing.
- Provided emotional support to enhance well-being and coping skills.
Personal Assistant
Tonia Marble
07.2021 - 06.2022
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, and arranging transportation.
- Completed household tasks by assisting with laundry, household organization, and grocery shopping.
- Provided emotional support and companionship to clients.
Classroom Assistant
Red Rocks Children's Center
08.2016 - 05.2018
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Cleaned and organized art supplies and related materials.
- Prepared reports and maintained administrative records.
- Took part in professional development workshops to boost skills.
NGO Volunteer
Come Let's Dance
05.2015 - 07.2016
- Maintained clean, neat, and operational facilities to serve program needs.
- Tutored at various competency levels to help children and parents with reading, math and writing skills.
- Planted and maintained gardens to provide fresh produce for individuals in need.
- Coordinated and managed volunteer activities for community service projects.
- Facilitated medical outreach to improve quality of life for members of the community.
- Supported community members through development of new life skills and obtaining resources.
Education
High School Diploma -
Green Mountain High School
Lakewood, CO05.2015
Skills
- Resolving Complaints
- Hospitality and Professionalism
- Exceptional Customer Service
- Complex Problem-Solving
- Schedule Management
- Dedicated Team Player
Timeline
Personal Assistant
Tonia Marble
07.2021 - 06.2022
Barista
Starbucks
11.2018 - Current
Private Nanny
Self-employed
06.2018 - Current
Classroom Assistant
Red Rocks Children's Center
08.2016 - 05.2018
NGO Volunteer
Come Let's Dance
05.2015 - 07.2016
High School Diploma -
Green Mountain High School
Similar Profiles
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Hanna Valencia MartinezHanna Valencia Martinez
Barista and Cashier at StarbucksBarista and Cashier at Starbucks
Leo HooperLeo Hooper
Landscaping Crew Leader at Grizzly Landscaping and FenceLandscaping Crew Leader at Grizzly Landscaping and Fence