Summary
Overview
Work History
Education
Skills
Timeline
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Shania Warner

Shania Warner

Suffolk,VA

Summary

Authorized to work in the US for any employer Customer-focused retail with a solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service, and customer experience initiatives driving strong sales. I’m a dedicated hard worker and more than confident to say that I will bring forth nothing but the best and will fulfill the responsibilities needed for the task.

Overview

4
4
years of professional experience

Work History

Personal Shopper

Sams Club
Glen Allen, VA
10.2023 - Current
  • Fulfills Member Fax 'n Pull and Click 'n Pull orders by reviewing orders
  • Pulling items from shelves, scanning items, wrapping and palletizing items, ensuring the accuracy of orders and invoices,and securing items until Members arrive
  • Following up on out-of-stock merchandise to meet Member needs. Selecting items: Personal shoppers must accurately select the items that customers have ordered, paying close attention to details such as size, color, and quantity.
  • Keeping track of multiple orders at once and efficiently locating items in the warehouse.
  • Ensuring all items are in good condition before they are packaged and shipped to customers.
  • Often required to work quickly and efficiently to meet customer expectations for fast and reliable service.

Specialist/Front End Cashier/Assistant Manager

Sam's Club
Glen Allen, VA
03.2022 - 10.2023
  • Exercised versatility in fast-paced, agile work environments.
  • Defined team directions and provided guidance to members.
  • Managed and resolved incidents according to service agreements.
  • Coordinated and managed various programs or projects to achieve established objectives.
  • Assists with the training of Member Frontline Service associates on company processes and procedures.
  • Processed refunds for worn, damaged and broken merchandise.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped with purchases and signed customers up for rewards program.

Retail Sales Consultant

Little Switzerland
St Thomas, VI
02.2021 - 12.2021
  • Selling high-end jewelry
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Generated brand awareness and positive product impressions to increase sales.
  • Utilized strong customer service skills to meet and exceed sales goals 100%.

Education

Bachelor of Science - Criminal Justice

Old Dominion University
Norfolk, VA
05-2026

Associate of Science - General Studies

John Tyler Community College
Chester, VA
05-2024

High school diploma -

Ivanna Eudora Kean High School
05.2021

Skills

  • Military Experience
  • Supervision & Leadership
  • Positive Customer Engagement
  • Honest and Ethical
  • Customer Assistance
  • Microsoft Office
  • Data Management
  • Cash Handling

Timeline

Personal Shopper

Sams Club
10.2023 - Current

Specialist/Front End Cashier/Assistant Manager

Sam's Club
03.2022 - 10.2023

Retail Sales Consultant

Little Switzerland
02.2021 - 12.2021

Bachelor of Science - Criminal Justice

Old Dominion University

Associate of Science - General Studies

John Tyler Community College

High school diploma -

Ivanna Eudora Kean High School

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Shania Warner