Shania Williams
Florence,AL
Summary
Proven customer service with a track record of enhancing client satisfaction at Walgreens Call Center through exceptional active listening and problem-solving skills. Adept at managing high call volumes and deescalating situations, demonstrating both computer proficiency and strong interpersonal abilities. Achieved positive feedback by prioritizing customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walgreens Call Center
03.2023 - 12.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. Handled high volume of inbound and out bound calls.
- Improved resolution time with effective problem-solving for customer complaints.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
Cashier
McDonald’s
01.2020 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Florence High School
Florence, AL05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Call center experience
- Computer Proficiency
Timeline
Customer Service Representative
Walgreens Call Center
03.2023 - 12.2023
Cashier
McDonald’s
01.2020 - 03.2022
High School Diploma -
Florence High School