Shania Franks
Jonesboro,ARKANSAS
Summary
Spirted Scheduling Coordinator with experience solving problems creatively and using the ability to handle multiple projects at a time to achieve great outcomes. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Dedicated team player versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Scheduling Coordinator
St Bernards Home Health
Jonesboro, Arkansas
03.2023 - Current
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Billing Assistant
St Bernards Home Health
Jonesboro, Arkansas
08.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Improved overall team performance by consistently meeting or exceeding individual call handling metrics.
- Utilized advanced problem-solving skills when faced with unique client situations or issues that required creative solutions beyond established protocols.
- Delivered exceptional service during high-pressure situations, maintaining a calm and professional demeanor even when faced with challenging or emotional calls.
Ingredient Handler
Nestle
Jonesboro, Arkansas
10.2018 - 10.2021
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Chose, inspected, weighed and measured ingredients for each production run.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
- Followed instructions and processes to maintain food and beverage integrity.
- Adhered to strict food safety and health practices to prevent such illnesses as E.coli and listeria from contaminating products.
- Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.
- Unloaded completed batches from machinery, packaged for shipment and transported with equipment such as forklifts and hand trucks.
Temp Worker
Advance Services, Inc.
Jonesboro, Arkansas
08.2018 - 10.2018
- Loaded, unloaded and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Restocked items on shelves and bins to keep inventory available.
- Performed general housekeeping and cleaning tasks.
- Adhered to company policies, safety procedures and performance standards.
- Produced parts and assemblies quickly and efficiently within tolerances.
Sorter
American Greetings
Osceola , Arkansas
08.2017 - 04.2018
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
- Stacked items according to weights, sizes, types and picking priorities.
- Assessed and sorted items into containers or designated areas according to classification, size and condition.
- Opened incoming packages to sort according to sizes, batch numbers and types.
Deli Associate
Walmart
Jonesboro, Arkansas
07.2016 - 08.2017
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Cashier
Kroger
Jonesboro, Arkansas
04.2016 - 07.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
Produce Associate
Walmart
Jonesboro, Arkansas
10.2014 - 04.2016
- Stocked fruits and vegetables and removed old or poor quality products.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Pleasantly greeted customers and provided prompt and courteous service.
- Blocked produce and culled damaged or spoiled pieces.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
Education
No Degree - Accounting
Arkansas State University
State University, ARHigh School Diploma -
Rivercrest High School
Wilson, AR05.2014
Bachelor of Science - Business Administration, Accounting
Western Governors University
Salt Lake City, UT 08.2023 - Current
Skills
- Corporate policies and requirements
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Creative Problem Solving
- Computer Proficiency
- Excellent Attention to Detail
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Schedule management
- Staff coordination
- Telephone etiquette
- Effective multitasking
Timeline
Bachelor of Science - Business Administration, Accounting
Western Governors University
08.2023 - Current
Scheduling Coordinator
St Bernards Home Health
03.2023 - Current
Billing Assistant
St Bernards Home Health
08.2022 - Current
Ingredient Handler
Nestle
10.2018 - 10.2021
Temp Worker
Advance Services, Inc.
08.2018 - 10.2018
Sorter
American Greetings
08.2017 - 04.2018
Deli Associate
Walmart
07.2016 - 08.2017
Cashier
Kroger
04.2016 - 07.2016
Produce Associate
Walmart
10.2014 - 04.2016
No Degree - Accounting
Arkansas State University
High School Diploma -
Rivercrest High School
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