Shaniah Hernandez-Fonoti
Houston,TX
Summary
Cheerful hostess offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Highly efficient team member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. I am very personable and willing to make anyone who i work with, train or mentor feel very comfortable.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Pokeworks
Houston, TX
07.2022 - 09.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Scheduled and delegated assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Ordered from many different companies on a daily basis while running the store AND submitting all orders on time.
- Created the shift schedules for my employees every wee.
- Practiced order accuracy on the line and with deliveries.
- Made sure all employees completed their tasks and duties.
- Took part of all store audits and made sure to fix any mistakes.
- Always implemented work - life balance.
- Trained all new shift-leads and set them up for success.
Shift Lead
Pokeworks
Houston, TX
05.2022 - 06.2022
- Completed store opening and closing procedures and balanced tills.
- Conducted/ ran shifts on a daily basis.
- Kept the peace within the workplace.
- Trained and mentored new employees to maximize team performance.
- Trained employees in the kitchen.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Boosted morality in-store to make everyone as comfortable as possible.
- Signed off and double checked on large deliveries.
- Ensured that all employees prepared and served food following all food safety protocols.
Team Member
Pokeworks
Houston, TX
05.2021 - 05.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked in the kitchen to prepare the food for the line.
- Provided excellent customer service to everyone who walked through the doors.
- Answered the restaurant's phone to take orders, deal with customer dissatisfaction, website help, etc.
- Learned the whole store inside and out in a matter of weeks.
- Stayed on deep cleaning the restaurant to ensure the food safety protocols.
Sales Representative
Calvin Group
Houston, TX
02.2021 - 03.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Physically went from business to business to promote a website's membership
- visited existing customers to check back and make sure their levels of satisfactions are still being met.
Hostess/Server's Assistant
Big City Diner
Kaneohe, HI
05.2019 - 10.2019
- Assisted with dining room set up prior to and after service period.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Answered the restaurant phone to help any customer who called.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- I multitasked and kept tabs on all table I've sat.
- Opened and closed the dining room floor set up on a daily basis.
- Helped my coworkers by tending to their tables when busy.
Education
High School Diploma -
Leilehua High School
Wahiawa, HI06.2020
Skills
- Directing Team Members
- Excellent communication
- Financial Management (food cost and labor costs)
- Scheduling and Coordinating
- Customer Service
- Health and Safety Regulations
- Greet Guests
- Transaction Monitoring
- Thorough cleaning
Timeline
Assistant Manager
Pokeworks
07.2022 - 09.2022
Shift Lead
Pokeworks
05.2022 - 06.2022
Team Member
Pokeworks
05.2021 - 05.2022
Sales Representative
Calvin Group
02.2021 - 03.2021
Hostess/Server's Assistant
Big City Diner
05.2019 - 10.2019
High School Diploma -
Leilehua High School
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