Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaniah Roberts

Spokane Valley

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team management. Excelled in conflict resolution and multitasking, significantly enhancing operational efficiency and customer satisfaction. Demonstrated exceptional communication skills and a strong work ethic, ensuring high-quality care and support in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Dog Whisper

Doggyland Daycare
01.2025 - Current
  • Worked effectively in fast-paced environments.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
  • Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
  • Provided excellent care to dogs with special needs, ensuring they received proper medication and attention.
  • Skilled at working independently and collaboratively in a team environment.
  • Prepared and administered medications and treatments as prescribed by veterinarian.

Student worker

Northside dining hall
08.2023 - 12.2024
  • Worked with the expeditor to quickly move food from the grills to the customers.
  • Prevent spoilage by properly labeling, rotating, and stocking foods, and uncooked ingredients.
  • Set up for rush periods by stocking supplies and preparing basic items.
  • Prepared packages and plating for pizzas.
  • Uphold professionalism when interacting with customers.
  • Operated dishwashers and common kitchen equipment.

Wingstop Cashier

Wingstop
05.2024 - 08.2024
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer questions and provided store information.
  • Used suggestive selling techniques to promote add-on sales.
  • Collected payments and provided accurate change.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Checked completed orders for correct quantity and quality.

Pack Leader

Happy Dog South Sound
08.2020 - 06.2022
  • Promoted a safe environment by monitoring the safe activity of dogs to identify and address behavioral issues.
  • Maintained clean and orderly play yards, kennels, and cages.
  • Prepared food and formulas to meet the animals' individual needs of animals under care, with safe and nutritious meals.
  • Offered every owner exceptional customer service and support, as well as top-notch care for each animal.
  • Brushed coat, cut nails, and cleaned ears to promote animal health and wellness.
  • Observed animals and conducted examinations to identify signs of injury, illness, or disease.

Education

High School Diploma -

Clover Park High School
Lakewood, WA

Skills

  • Reliable and trustworthy
  • Conflict resolution
  • Decision-making
  • People skills
  • Team management
  • Supervision
  • Multitasking
  • Customer service
  • Team building
  • Communication
  • Work ethic
  • Dependable and responsible

Timeline

Dog Whisper

Doggyland Daycare
01.2025 - Current

Wingstop Cashier

Wingstop
05.2024 - 08.2024

Student worker

Northside dining hall
08.2023 - 12.2024

Pack Leader

Happy Dog South Sound
08.2020 - 06.2022

High School Diploma -

Clover Park High School

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