Shaniah Temple
Meridian,MS
Summary
Seasoned customer service specialist with 8 years of experience. Skilled in driving customer retention and sales through proactive problem resolution and empathetic engagement. Successfully managed inventory and store operations as assistant manager at CEFCO STORE, thriving in fast-paced environments. Excited to leverage strong communication, sales strategy, and quality control expertise in a community manager role.
Overview
6
6
years of professional experience
Work History
Technical Support & Sales Representative
Asurion
05.2024 - Current
- Evaluate and troubleshoot customer concerns
- Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
- Sell Asurion smart home and other products on every call
- Explain device capabilities, wireless carrier data product offerings and company policies
- Utilize call center technology to troubleshoot, input, track and report customer issues
Customer Service Specialist/Team Lead
iQor(Verizon)
08.2020 - 08.2023
- Delivered comprehensive support and customer education on product features, benefits, and services, enhancing customer understanding and satisfaction
- Resolved customer inquiries and issues in a single interaction, consistently meeting high satisfaction benchmarks
- Implemented basic sales techniques to recommend personalized solutions, contributing to customer retention and incremental sales
- Managed incoming calls with promptness and professionalism, ensuring minimal wait times and fostering a positive customer experience
- Training and motivating my team and answering questions, handling complaints, and providing support for customers
Assistant Property Manager
Arnold Grounds
07.2019 - 07.2020
- Manage rental properties, assists with tenant relations, and handles administrative tasks
- Supported the property manager in overseeing maintenance, rent collection, lease agreements, and property inspections
- Showing properties to prospective tenants and answering relevant questions
Assistant Manager
Cefco Stores
03.2019 - 07.2019
- Processed customer transactions, ensuring accurate collection of payment information and personal details for order placements
- Delivered exemplary customer service by recommending products with clear explanations
- Oversaw inventory management and financial responsibilities, including cash handling and executing store opening and closing protocols
- Led a team of employees, fostering a dynamic and efficient work environment through effective communication and consistent provision of positive feedback
Education
Diploma -
Meridian High School
Meridian, MS05.2017
Skills
- Customer Service
- Call Center Experience
- Account Management
- Troubleshooting
- Time Management
- Payment Processing
- Performance Management
- Leasing and Negotiation
- Sales strategy development
- Account development
- Problem-solving abilities
- Multitasking Abilities
Timeline
Technical Support & Sales Representative
Asurion
05.2024 - Current
Customer Service Specialist/Team Lead
iQor(Verizon)
08.2020 - 08.2023
Assistant Property Manager
Arnold Grounds
07.2019 - 07.2020
Assistant Manager
Cefco Stores
03.2019 - 07.2019
Diploma -
Meridian High School
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