Shanica Mariani-Harris
Kaneohe,HI
Summary
Highly motivated and dependable employee dedicated to providing the highest quality service, production and positive work environment.
Overview
13
13
years of professional experience
Work History
Sales Consultant
Aloha Pearls & Schwartz
10.2021 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Boosted company reputation through exceptional customer service, referrals and social media resulting in increased repeat business.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Traveled to see vendors, jewelers and high profile clients that were off island.
Key Holder
Suzies
06.2017 - 10.2021
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Provided sales feedback to management to address concerns in sales reports.
- Submitted reports to senior management to aid in business decision-making and planning.
- Used weekly financial data to analyze company growth and optimize operational strategies
District Merchandising Manager
San Lorenzo Bikinis
01.2020 - 06.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory levels, ensuring optimal stock availability and minimizing excess inventory through efficient forecasting and planning.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
- Helped sales and marketing team members all across island to continuously improve product knowledge, skill set and career-building potential by motivating strong revenue numbers and continued promotional success.
- Developed strong relationships with store managers to foster collaboration and improve overall store performance.
Sales Associate
7-eleven
04.2020 - 11.2020
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Served over 60 customers per day.
Customer Service Agent/Ground Security Coordinator
U.S Aviation
01.2015 - 10.2017
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- When experienced flight cancellations due to inclement weather or aircraft mechanical issues finding accommodations, meals and transportation for passengers of canceled flights and then re-booking them for new flights.
- Cross-trained shift personnel in various roles and tasks through frequently rotating assignments.
- Ensured that prompt communications were distributed between gate agents and cabin crew.
- Loaded and unloaded aircraft cargo, including baggage and freight, in addition to assisting crew members and travelers with items.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Operated PA system to make announcements regarding flight activity.
- Implementing solutions and escalating unresolved problems to upper management.
Sales Consultant
Ross Furniture & Mattress
06.2016 - 07.2017
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Oversaw diverse account portfolio, including daily outbound calls to identify services that address primary needs.
- Increased overall revenue sales through effective salesmanship and great negotiation skills.
Sales Associate
Tiare Teiti
02.2014 - 06.2016
- Processed cash and credit transactions through company POS system.
- Maintained accurate and attractive merchandise displays to strategically place products to maximize purchases.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Worked flexible schedule to accommodate changing customer levels.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Cleaning Crew Member
One Theory Cleaning Inc.
09.2011 - 02.2014
- Provided special deep cleaning services to clients in need of additional levels of cleaning and sanitation.
- Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
- Interior, exterior, moving in/out cleaning.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
Education
High School Diploma -
H-CAP (Honolulu Community Action Program
Honolulu, HI12.2009
Skills
- Cash Handling
- Community Networking
- Adapt to diverse groups
- Cleanliness and sanitation
- Hospitality service expertise
- Trade show representation
- Sales expertise
- Customer liaison
Timeline
Sales Consultant
Aloha Pearls & Schwartz
10.2021 - Current
Sales Associate
7-eleven
04.2020 - 11.2020
District Merchandising Manager
San Lorenzo Bikinis
01.2020 - 06.2021
Key Holder
Suzies
06.2017 - 10.2021
Sales Consultant
Ross Furniture & Mattress
06.2016 - 07.2017
Customer Service Agent/Ground Security Coordinator
U.S Aviation
01.2015 - 10.2017
Sales Associate
Tiare Teiti
02.2014 - 06.2016
Cleaning Crew Member
One Theory Cleaning Inc.
09.2011 - 02.2014
High School Diploma -
H-CAP (Honolulu Community Action Program
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