Shanica Richardson
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Safety Partner
Sentara Norfolk General Hospital
09.2017 - Current
- Collaborated with colleagues and support staff to maximize team efficiency.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Networked with other professionals and organizations to expand contacts and opportunities.
Guest Services Coordinator (Remotely )
Venture Resorts
03.2021 - 10.2022
- Booked appointments, accepted payments and answered guest questions.
- Coordinated arrivals and departures of VIPs.
- Confirmed arrival and departure times for guests.
- Gave information about area attractions and provided directions.
- Applied sales skills to maintain full hotel occupancy.
- Answered hotel phones with professionalism and directed calls appropriately.
Medical Screener /Front Desk Receptionist
Octa Pharma
08.2019 - 11.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Restaurant Hostess /Server
Denny's Restaurant
10.2015 - 09.2020
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
Lake Taylor High School
Norfolk, VA06.2013
Skills
- Call Center Operations
- Credit Card Payment Processing
- Monitoring
- Active Listening
- Call Volume and Quality Metrics
- Customer Relations
- Microsoft Access
- Conflict Resolution
- Service-Orientation
- Documentation
- Computer Proficiency
- Multi-Line Phone Talent
Timeline
Guest Services Coordinator (Remotely )
Venture Resorts
03.2021 - 10.2022
Medical Screener /Front Desk Receptionist
Octa Pharma
08.2019 - 11.2021
Safety Partner
Sentara Norfolk General Hospital
09.2017 - Current
Restaurant Hostess /Server
Denny's Restaurant
10.2015 - 09.2020
High School Diploma -
Lake Taylor High School
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