Shanice Anthony
Dallas,TX
Summary
To apply my background in customer service, leadership, and organizational management while supporting the company in meeting their organizational goals.
Overview
6
6
years of professional experience
Work History
Receptionist
Allied Universal Security
01.2025 - Current
- Managed front desk operations, ensuring efficient visitor check-in and compliance with security protocols.
- Facilitated communication between clients and security personnel to enhance service delivery.
- Maintained accurate records of visitor logs and incident reports for internal review.
- Coordinated scheduling of appointments and meetings for staff and management teams.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Sr. Resolution Specialist
Walmart Health
01.2022 - 08.2024
- Scheduled appointments and follow-up appointments
- Contacted patients to complete pre-registration, pre-med requirements, confirm appointment, procedures and cost
- Processed patients referrals
- Insurance verification
- Utilize Epic system
- Explained benefits and pricing for procedures
- Maintaining confidentiality of patient health information
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Managed high-volume call traffic while maintaining quality service standards.
- Trained new employees on operational procedures and customer service techniques.
- Utilized CRM software to document interactions and track patient issues effectively.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for patients.
- Maintained detailed records of patient interactions, ensuring proper follow-up and resolution of issues.
Administrative Assistant
Allied Universal
05.2020 - 01.2022
- General office administration including faxing and placing orders
- Utilized Microsoft Office and Excel
- Maintained a contact list for Department
- Delivered administrative support to office staff
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
Education
Associate of Applied Science -
Jackson College
Jackson, Michigan, MIHigh School Diploma - undefined
Euless Trinity High School
05.2013
Skills
- Office Administration
- Supervisor
- Microsoft Outlook
- Microsoft Excel
- Customer Service
- De-escalation techniques
- Insurance Verification
- Medical receptionist
- HIPAA
- Office experience
- Time management
- Computer literacy
- Medicare
- Salesforce
Timeline
Receptionist
Allied Universal Security
01.2025 - Current
Sr. Resolution Specialist
Walmart Health
01.2022 - 08.2024
Administrative Assistant
Allied Universal
05.2020 - 01.2022
High School Diploma - undefined
Euless Trinity High School
Associate of Applied Science -
Jackson College