Shanice Blackshire-Brooks

• Greeted and checked in guests, ensuring a welcoming atmosphere.
• Managed reservation systems, accurately processing bookings and cancellations.
• Responded to guest inquiries, providing information about hotel services and local attractions.
• Assisted with billing and payment processes, maintaining accuracy in transactions.
• Coordinated with housekeeping to ensure room readiness for incoming guests.
• Handled guest complaints effectively, resolving issues to enhance satisfaction.
• Collected room deposits, fees, and payments.

• Coordinated maintenance requests and ensured timely resolution of issues to maintain property standards.
• Supported lease administration processes, including renewals and documentation management for accuracy.
• Implemented property marketing strategies to attract prospective tenants and reduce vacancy rates.

- Assisted in managing tenant relations and addressing concerns to enhance satisfaction.

• Coordinated property inspections and maintenance requests to ensure timely resolutions.
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• Maintained accurate records of lease agreements, renewals, and tenant communications.
• Supported financial operations by tracking rent payments and preparing reports.
• Implemented tenant retention strategies, improving occupancy rates through community engagement activities.
• Developed onboarding materials for new tenants, streamlining move-in processes and enhancing experiences.

• Provided technical support for security systems, ensuring efficient troubleshooting and customer satisfaction.
• Assisted customers with installation and configuration of home security devices remotely.
• Documented service requests and resolutions in ticketing system for knowledge base enhancement.
• Collaborated with engineering teams to identify and resolve recurring technical issues effectively.
• Led initiatives to streamline support processes, resulting in improved response times and team efficiency.
• Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
• Resolved Number technical support inquiries per day.
• Documented support interactions for future reference.
• Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
• Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
• Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.

• Conducted follow-up calls with customers to ensure satisfaction and retention of services.
• Assisted in developing strategies to enhance customer loyalty and minimize churn rates.
• Collaborated with cross-functional teams to implement service improvement initiatives.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Resolved customer inquiries and issues, enhancing retention rates through effective communication.