Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanice Clarke

Summary

Organized and dependable job seeker with extensive administrative military experience. Supports command decision-making by facilitating communications and protecting critical assets and intelligence. Offers analytical mindset and good planning abilities honed in challenging environments.

Overview

5
5
years of professional experience

Work History

Commander Support Staff

United State Air Force Reserves
08.2019 - Current
  • (One weekend a month)
  • Serving as Commander's, focal point and expert information source on organizations supporting functions for the 512th Civil Engineer Squadron
  • Input to the development of policies, guidelines, and procedures to ensure quality and control
  • Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs.
  • Monitored communications to detect important information related to current and planned military operations.
  • Produced detailed and knowledgeable technical reports on command and field activities.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Success Specialist

Wells Fargo
06.2018 - Current
  • Possessing confidential information for numerous accounts
  • Troubleshooting and solving complex problems with multiple software programs simultaneously in an efficient manner
  • Quality Assurance (QA) Champion; utilizing strong written and oral communication
  • Leading team huddles and discussing how to maintain team metrics
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

AFCENT Chief of Staff Executive Administrator

Centcom
09.2022 - 04.2023
  • Managed Chief of Staff calendar and daily meetings using Microsoft Outlook
  • Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
  • Study Matter Expert reviewing and editing internal, external, policy, procedures and correspondences before obtaining Chief of Staff approval/signature
  • Unit Travel Representative assisted AFCENT Special Staff with commercial travel for Temporary Duty and Redeployments
  • Managed front desk; greeted newcomers in-processing to the unit, verified their security clearance using DISS, added them to the Alpha Roster and granted them access inside the Sensitive Compartmented Information Facility (SCIF)
  • Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
  • Organized and updated databases, records and other information resources.

Internship Student

Envera Health
10.2021 - 12.2021
  • (152 hours completion for degree)
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Worked in the Human Resources((HR) also known as the People and Culture team
  • Oversaw trainings and signed documents for 200 plus employees. Prepared project presentations and reports to assist senior staff.
  • Managing HR-related tasks for the 200 plus employees including documentation, interviewing, training and on-boarding new recruits
  • Assisting with the SOC-2 Audit to ensure that the company are abiding by Health Care policies and procedures

Education

Bachelor of Science - Health Care Administration

East Coast Polytechnic Institute University College of Health Science- Medical Career Institutes
Online
05.2022

Pharmacology Certificate - Pharmacy Technician

J Sargent Reynolds Community College
Richmond
05.2012

Skills

  • Critical thinking
  • Clerical/Editing/Proofreading
  • Strong customer Service and communication
  • Ability to conduct research into PC and software issues and products as required
  • Ability to present ideas in business-friendly and user-friendly language
  • Detail-oriented and dedicated to meeting deadlines
  • Strong decision-making skills with ability to manage multiple projects at once
  • Professional training in labor law or collective bargaining
  • Computer Knowledge in Microsoft Office, Windows 10, etc
  • Program Management
  • Organizational skills/ Keen attention to detail

Timeline

AFCENT Chief of Staff Executive Administrator

Centcom
09.2022 - 04.2023

Internship Student

Envera Health
10.2021 - 12.2021

Commander Support Staff

United State Air Force Reserves
08.2019 - Current

Customer Success Specialist

Wells Fargo
06.2018 - Current

Bachelor of Science - Health Care Administration

East Coast Polytechnic Institute University College of Health Science- Medical Career Institutes

Pharmacology Certificate - Pharmacy Technician

J Sargent Reynolds Community College

Similar Profiles

CREATE PROFILE
Shanice Clarke