Shanice Clarke
New York,NY
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
10
10
years of professional experience
Work History
Assistant Manager
MedRite Urgent Care
11.2023 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assumed responsibility of recruiting, hiring and onboarding talent and leveraged expertise to guide store leaders in hiring and onboarding talent with the right skillset
- Strategically plan, manage and execute all activities related to employee relations, labor relations and risk, pay and benefits, scheduling and timekeeping
- Develop store scheduling strategies to grow the business and support leaders in aligning schedule to traffic and business peaks
Senior Medical Secretary
Weill Cornell medicine
11.2022 - Current
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Medical Secretary
NY Headache Center
06.2019 - 05.2021
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
Office Manager
Manhattan Headache and Neurology
03.2015 - 03.2019
- Supervise front desk staff
- Pre-booking, scheduling, and registration activities such as collecting patient's demographic and insurance information
- Insurance verification
- Order office supplies and monitor usage of office supplies
- Set up for procedures: Botox, nerve blocks, trigger point injections
- Prior authorization for imaging studies and medications
- Coordinate with outside facility regarding patient testing
- Ensured that patients received the necessary referrals and were reminded of future appointments
- Liaison between physician and drug representative
- Developed and implemented inventory flow sheets, tracking system for prior authorization of medications and imaging studies.
Human Resource Generalist
Target Corporation
11.2014 - 08.2017
- Manage the recruiting, interviewing and hiring process including background check and drug screening check; training of new employees as well as overseeing disciplinary actions.
- Supervise staff of 25 employees.
- Performing other Human Resource related duties on a professional level by assisting employees with issues related to work environment, employment relations, Human Resource regulations and policies, employee benefits, promotions, performance reviews and payroll.
- Maintain Human Resource records in PeopleSoft Information Systems with security, accuracy, and confidentiality.
- Manage office functions and help create and maintain a positive work environment that is clean and sanitary.
- Work closely with senior Human Resource management to help maintain a fast, fun and friendly team which increases employee morale.
Education
Bachelor of Science - Business Management
DeVry University
New York, NY07.2024
Associate of Science - Medical Assitant
Wood Tobe-Coburn School
New York, NY07.2017
Skills
- Recruiting and interviewing
- Product and service knowledge
- Cost Reduction
- Employee Performance Evaluations
- Epic EMR
- Operations Management
- Microsoft Word, Excel, Power Point Outlook
Timeline
Assistant Manager
MedRite Urgent Care
11.2023 - Current
Senior Medical Secretary
Weill Cornell medicine
11.2022 - Current
Medical Secretary
NY Headache Center
06.2019 - 05.2021
Office Manager
Manhattan Headache and Neurology
03.2015 - 03.2019
Human Resource Generalist
Target Corporation
11.2014 - 08.2017
Bachelor of Science - Business Management
DeVry University
Associate of Science - Medical Assitant
Wood Tobe-Coburn School