SHANICE COOPER
Dallas
Summary
Management, Communications, and Writing professional with over 8 years of experience in retail leadership, customer engagement, and operational efficiency. Proven ability to mentor teams, streamline operations, and implement strategic initiatives to drive sales growth and customer satisfaction. Experienced in academic writing, tutoring, and providing editorial support to students, helping them develop strong writing skills and critical thinking abilities. Passionate about communication and education, leveraging strong writing and interpersonal skills to support learning and development in both academic and professional setting.
Overview
9
9
years of professional experience
Work History
Writing Assistant
Georgia Highlands College
01.2025 - Current
- Provided constructive feedback on written work, helping students refine their ideas and strengthen their arguments.
- Developed strong rapport with students by actively listening to their needs and concerns, tailoring services accordingly.
- Increased student confidence in their writing abilities through consistent encouragement and support.
- Established trust with students by creating a welcoming atmosphere that values mutual respect, patience, and empathy during all interactions.
- Conducted various workshops various topics.
- Designed handouts and educational materials to help students improve writing skills.
- Enhanced student writing skills by providing individualized feedback and guidance on essays and assignments.
Assistant Store Manager
American Eagle
05.2022 - 02.2023
- Resolved client conflicts and monitored store performance, enhancing customer satisfaction and operational efficiency
- Implemented efficient inventory management, reducing stock discrepancies by 15% and enhancing overall store profitability
- Fostered a team-oriented environment, leading to a 20% improvement in employee satisfaction and retention rates
- Developed and executed sales strategies, achieving a 10% increase in monthly revenue and consistently surpassing sales targets
- Ensured compliance with company policies and procedures, resulting in a flawless audit and zero compliance issues
- Mentored and trained new associates, enhancing their skill sets and contributing to a more competent and confident team
- Streamlined cashier operations, decreasing checkout times by 25% and improving overall customer satisfaction
- Analyzed sales data weekly, identifying trends that led to a increase in targeted product promotions
- Optimized visual merchandising strategies, increasing foot traffic and boosting sales conversion rates
- Managed store operations and registers, achieving monthly sales targets and resolving client conflicts
- Led team meetings and associate management, ensuring smooth operations and high team performance
- Handled payroll and auditing tasks, maintaining accurate financial records and compliance
- Fulfilled online orders efficiently, boosting customer satisfaction and store revenue
- Implemented strategies to drive sales, resulting in measurable revenue growth
- Led a team of associates to consistently meet and exceed monthly sales targets, enhancing customer satisfaction and store revenue
- Facilitated team meetings to strategize on sales goals and operational improvements, fostering a collaborative environment and boosting team morale
- Resolved client conflicts with a positive attitude, ensuring customer retention and contributing to a welcoming store atmosphere
- Audited store operations and payroll, identifying discrepancies and implementing corrective actions that reduced errors by 20%
- Mentored new hires, enhancing onboarding efficiency and reducing training time by 25%
- Analyzed sales data to identify trends, enabling targeted marketing strategies that increased customer engagement
Assistant Store Manager
Cole Haan
10.2021 - 03.2022
- Oversaw store operations, achieving monthly sales targets and enhancing team productivity
- Managed associates, resolved client conflicts, and promoted ALL Rewards Cards for increased customer loyalty
- Organized team meetings to drive sales initiatives and fulfill online orders efficiently
- Opened and closed registers, ensuring accurate financial transactions and security
- Managed front-end and sales floor operations, enhancing customer experience and efficiency
- Promoted TJ Maxx Rewards Credit Cards, increasing sign-ups and customer loyalty
- Monitored cashier activity, maintaining high standards of service and accuracy
- Performed cash-outs and media pick-ups, ensuring timely and secure handling of funds
- Coordinated team schedules and breaks to maintain optimal staffing levels, improving customer service response times
- Issued customer discounts for damaged items, increasing customer satisfaction scores
- Managed sale's floor operations, maintaining high standards of merchandise presentation and store cleanliness
- Facilitated cross-departmental communication to streamline store operations
- Conducted regular audits of store displays and merchandise, ensuring compliance with company standards and enhancing visual appeal
- Trained new hires on customer service protocols, boosting team performance and contributing to a rise in positive customer feedback
Manager
ANN TAYLOR FACTORY STORE
10.2019 - 10.2020
- Led hiring processes and managed daily operations, enhancing team efficiency and customer satisfaction
- Fostered a customer-centric environment, ensuring high service standards and team cohesion
COORDINATOR
TJ MAXX AND HOME GOODS
10.2015 - 12.2018
- Managed associates, resolved client conflicts, and promoted ALL Rewards Cards for increased customer loyalty
- Organized team meetings to drive sales initiatives and fulfill online orders efficiently
- Opened and closed registers, ensuring accurate financial transactions and security
- Managed front-end and sales floor operations, enhancing customer experience and efficiency
MANAGER
LITTLE CAESAR
10.2015 - 10.2015
- Promotion within a 12-month period
Education
Bachelor of Arts - English
Kennesaw State University
Kennesaw, GA12-2022
Skills
- Grammar expertise
- Formatting expertise
- Strong editing
- Strong research skills
- Content editing
- Content creation
- Editing
- Microsoft Word
- Excel
- PowerPoint
- Customer Service
- Leadership
Timeline
Writing Assistant
Georgia Highlands College
01.2025 - Current
Assistant Store Manager
American Eagle
05.2022 - 02.2023
Assistant Store Manager
Cole Haan
10.2021 - 03.2022
Manager
ANN TAYLOR FACTORY STORE
10.2019 - 10.2020
COORDINATOR
TJ MAXX AND HOME GOODS
10.2015 - 12.2018
MANAGER
LITTLE CAESAR
10.2015 - 10.2015
Bachelor of Arts - English
Kennesaw State University
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