Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanice Darby

St. Petersburg,FL

Summary

Efficient professional with several years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success. Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front of House Manager

Datz
St. Petersburg, Florida
05.2019 - Current
  • Collaborated with kitchen staff to ensure timely delivery of food orders.
  • Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
  • Developed strategies to improve customer satisfaction ratings within the restaurant.
  • Maintained cash registers throughout shift and ensured accuracy of transactions.
  • Managed reservations system including taking reservations over phone or online booking systems.
  • Responsible for ordering supplies necessary for front-of-house operations.

Customer Service Representative

TECO Energy
St.Petersburg , FL
01.2019 - 12.2019
  • Answered customer inquiries via phone, email, and chat.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Server

Ruths Chris Steakhouse
St.Petersburg, Florida
06.2014 - 02.2016
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Assisted in training new servers.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Take Out Specialist

Olive Garden
Pinellas Park, FL
01.2013 - 06.2014
  • Provided friendly customer service while interacting with guests in person or over the phone.
  • Greeted customers and provided them with menu options.
  • Assisted in preparing condiments for sandwiches, salads and other dishes.
  • Processed payments using a cash register and credit and debit card machine.
  • Resolved customer complaints in a timely manner.

Education

Associate of Science - Liberal Arts

St.Peterburg College
St. Petersburg, FL
07-2012

Skills

  • Service prioritization
  • Restaurant Operations
  • POS system operations
  • Training and coaching
  • Task Delegation
  • Training and mentoring
  • Staff Supervision
  • Quality Standards
  • Complaint Handling

Certification

  • Manager SafeServ Certicate Expiring 2026

Timeline

Front of House Manager

Datz
05.2019 - Current

Customer Service Representative

TECO Energy
01.2019 - 12.2019

Server

Ruths Chris Steakhouse
06.2014 - 02.2016

Take Out Specialist

Olive Garden
01.2013 - 06.2014

Associate of Science - Liberal Arts

St.Peterburg College

Similar Profiles

CREATE PROFILE
Shanice Darby