Shanice Davis
Fort Leavenworth,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Medication Reconciliation Technician
High Point Regional Hospital
04.2023 - 08.2024
- Remained up-to-date on the latest best practices and guidelines related to medication reconciliation through ongoing professional development opportunities.
- Utilized clinical knowledge to identify potential drug interactions or contraindications during the reconciliation process, ensuring optimal patient outcomes.
- Provided ongoing support for continuous process improvement initiatives related to medication reconciliation practices within the organization.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans that incorporated appropriate medication therapies.
- Participated in quality improvement initiatives aimed at refining medication reconciliation processes and enhancing overall patient care.
- Reduced medication errors by collaborating closely with healthcare teams to ensure proper medication reconciliation.
- Strengthened communication between patients, pharmacists, and healthcare providers through regular updates on medication changes and adjustments.
- Maintained strict confidentiality of patient information according to relevant privacy regulations such as HIPAA requirements.
Certified Pharmacy Technician
Walmart
11.2021 - 10.2022
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Certified Pharmacy Technician
Harris Teeter Pharmacy
07.2021 - 11.2021
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
Certified Pharmacy Technician
Guys Family Pharmacy
05.2019 - 06.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Assisted in preparation, distribution and storage of pharmaceuticals.
Cashier
Walgreens
04.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
East Davidson High School
Thomasville06.2019
Skills
- Pharmacy Knowledge
- Prescription Processing
- Interprofessional Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Reliability
- Excellent Communication
- Creative Thinking
- Patient Care
- Privacy and confidentiality
Timeline
Medication Reconciliation Technician
High Point Regional Hospital
04.2023 - 08.2024
Certified Pharmacy Technician
Walmart
11.2021 - 10.2022
Certified Pharmacy Technician
Harris Teeter Pharmacy
07.2021 - 11.2021
Certified Pharmacy Technician
Guys Family Pharmacy
05.2019 - 06.2021
Cashier
Walgreens
04.2018 - 05.2019
High School Diploma -
East Davidson High School
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