Shanice Dawes
Fort Lauderdale,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Specializes in Type sales.
Overview
13
13
years of professional experience
Work History
Nail Technician
Self Employed
01.2016 - Current
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish for over Number daily customers.
- Responded to customer requests and concerns about gel application and nail art designs.
- Completed consultations with spa guests to determine nail care needs.
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Communicated effectively with management concerning important customer issues.
- Frequently restocked Number workstations and organized and stocked product sales shelves.
- Implemented deals for specialty services such as acrylic nails to increase revenue by Number%.
- Cleaned and sanitized tools and equipment before each client.
- Treated, prepared and maintained clients' nails on both hands and feet.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Grew repeat client base by Number% through effective marketing and customer service.
- Recorded weekly supply and inventory needs and made regular orders worth $Amount.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service
Mickel Dorneval
01.2020 - Current
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
Sales Representative
Wisynco Group
01.2010 - 05.2012
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Organized sales paperwork, presented proposals and finalized contracts.
Nail Technician
Maxines Beauty Bar And Supplies
03.2016 - 05.2018
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish for over Number daily customers.
- Responded to customer requests and concerns about gel application and nail art designs.
- Completed consultations with spa guests to determine nail care needs.
- Cleaned and sanitized tools and equipment before each client.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Treated, prepared and maintained clients' nails on both hands and feet.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Nail Technician
Lux Nail Spa & Salon
05.2019 - 05.2020
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish for over Number daily customers.
- Responded to customer requests and concerns about gel application and nail art designs.
- Completed consultations with spa guests to determine nail care needs.
Education
Merl Grove High School
Jamaica 2008
Skills
- Lead Generation
- Administrative and Office Support
- System Implementation
- Calendaring
- Managing Multiple Tasks
- Calm and Professional Under Pressure
Timeline
Customer Service
Mickel Dorneval
01.2020 - Current
Nail Technician
Lux Nail Spa & Salon
05.2019 - 05.2020
Nail Technician
Maxines Beauty Bar And Supplies
03.2016 - 05.2018
Nail Technician
Self Employed
01.2016 - Current
Sales Representative
Wisynco Group
01.2010 - 05.2012
Merl Grove High School
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