Summary
Overview
Work History
Education
Skills
Other Information
Certification
Timeline
Work Availability
Accomplishments
Hi, I’m

Shanice Dunnaway

Fort Lauderdale,FL
Opportunities Don't happen.You create them.
Chris Grosser
Shanice Dunnaway

Summary

Dedicated Legal Office Assistant with excellent experience in the law firm. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Pleasantly assists attorneys in preparing for trials and other legal proceedings. Dedicated administrative professional with successful experience in fast-paced office settings.

Overview

9
years of professional experience
1
Certification

Work History

Schirmer Law

Legal Office Assistant/Assistant to the COO/Paralegal Assistant
01.2023 - Current

Job overview

  • Prepared legal briefs, motions, pleadings and trial binders.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Verify addresses from adjusters and clients before sending out settlement checks.
  • Handling all incoming and outgoing mail including scanning, faxing, and certified mail tracking
  • Running errands for the office such as lunch preparations, last minute trial preparation (court house runs) etc.
  • Maintaining the attorney’s, paralegal's and upper management calendar and scheduling depositions
  • Updating case files following over-the-phone or in-person new onboarding clients in Mycase after completing intake.
  • Processing of E-Filing, Corresponding with Judicial Assistants (JA), Sending out PIP Demands via certified mail while managing the calender and setting reminders for time-sensitive correspondence.
  • Prepared for court hearings by organizing and summarizing documents, preparing exhibits and working along side with paralegal.
  • Tracked office supplies and restocked low items to ensure on-task and productive such as managing mail room inventory such as paper, ink, toners and etc for attorney's , paralegals, and upper management including completing all errands as requested.
  • Managed Amazon business account, Reconciled AMEX credit card reporting monthly, marketing, conducting pre-screening interviewers
  • Completing first hand training tour for new hires.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and organizing events at the firm or outside events such as the lexus run.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients.

SILVER LIGHTING HEALTHCARE

Senior Intake Specialist/Quality Assurance Analyst
01.2022 - 12.2022

Job overview

  • Answered and Completed intake assessment new clients with member support such as assesses client's needs
  • Paying attention to detail such as identifying crisis situations while documenting for records
  • Operate office machines, such as photocopiers and scanners, voice mail systems and personal computers
  • Explained eligibility requirements, Schedule appointments with healthcare providers providing payment methods and applicants' legal rights during intake assessment
  • Answers telephones, respond back to emails with support details, and follow up calls Page 2
  • Intake new insurance information for billing, Screen clients, conduct initial intakes, and administer client satisfaction surveys when directed
  • Resolve complex issues and administer ore-screening assessments required initial paperwork for clients
  • Prepare and send invoices if needed
  • Provided primary customer support to internal and external customers
  • Assisting with document management, and handling incoming/outbound phone calls.
  • Monitored activities and supporting systems to meet compliance regulations.
  • Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.

APPLE INC

LEVEL 2 SUPPORT SPECIALIST/ CUSTOMER CONTACT SUPERVISOR
03.2017 - 12.2021

Job overview

  • Reviewed work orders and accurately input data into Apple database
  • Assisted to calmly resolve and de-escalate any issues transferred to Level 2
  • Provide basic troubleshooting to customers during calls and providing call backs for updates
  • Flagged accounts needing additional services and routed this information to appropriate departments Needed
  • Assists customers with order status information, processing orders and troubleshooting if needed
  • Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion
  • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
  • Listen attentively to caller needs to ensure a positive customer experience
  • Resolved concerns with products or services to help with retention
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point Solutions.

FIRST DATA

CHARGEBACK ANALYST/SENIOR CONTACT ASSOCIATE
06.2014 - 11.2017

Job overview

  • Keep a detailed record of all customer interactions to send to clients in order to keep customer records up to date
  • Follow up clients' questions regarding invoices in a timely manner
  • Input merchants reports by phone and in writing regarding return mail, and proper documentation regarding chargeback claims
  • Entered numerical data into databases with speed and accuracy using 10-key pad
  • Scanned documents and saved in database to keep records of essential organizational information
  • Answered phones, called prospects and handled initial email contacts for new merchants
  • Performed filing, billing and routing messages to sales department
  • Answered, responded to and transferred over 100 daily phone calls on multi-line phone system
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity Page 3
  • Assessed chargeback cases by requesting the proper documentation and additional information from the cardholder or originating case investigator
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Education

Broward College
Fort Lauderdale, FL

High School Diploma

Skills

  • Efficient and Detail-Oriented
  • Eligibility/Verification processing
  • Multitasking and Prioritization
  • Inbound and Outbound Calling
  • Electronic Confidentially Record Software
  • Human Service Client Support
  • Office Management
  • Document Control
  • Data Management
  • Legal/Court Processes
  • Document Filing - E Service
  • Legal Document Preparation
  • Scheduling/Planning
  • Administrative Support
  • Organizational Efficiency
  • Correspondence
  • Quality Control
  • Inventory Control
  • Expense Reporting
  • Billing - Mycase Software

Other Information

CNP - Certified Notary Public, Associate of Science, Social Worker, 06/2020, Broward College

Certification

  • CNP - Certified Notary Public

Timeline

Legal Office Assistant/Assistant to the COO/Paralegal Assistant

Schirmer Law
01.2023 - Current

Senior Intake Specialist/Quality Assurance Analyst

SILVER LIGHTING HEALTHCARE
01.2022 - 12.2022

LEVEL 2 SUPPORT SPECIALIST/ CUSTOMER CONTACT SUPERVISOR

APPLE INC
03.2017 - 12.2021

CHARGEBACK ANALYST/SENIOR CONTACT ASSOCIATE

FIRST DATA
06.2014 - 11.2017

Broward College

High School Diploma
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

  • Promoted to Paralegal Assistant after 4 months of administrative assistant work.

Similar Profiles

CREATE PROFILE
Shanice Dunnaway