Shanice Dunnaway
Fort Lauderdale,FL
Summary
Legal professional with excellent experience in the law firm supporting attorneys in family law. Excellent research skills and in-depth knowledge of CourtMaps, E-Filing Portal, CMS and various legal software's to ensure hearing. Responsible, punctual and productive professional when working with little to no supervision. Pleasantly assists attorneys in preparing for trials and other legal proceedings. Dedicated administrative professional with successful experience in fast-paced office settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Paralegal/Legal Secretary
Family Law
12.2023 - Current
- Conduct research and prepare case documents.
- Draft correspondence, pleadings, and legal motions.
- Manage client intake, including gathering information and preparing case files.
- Assist attorneys with trial preparation and hearings.
- Communicate effectively with clients, attorneys, and other legal professionals.
- Utilize court scheduling software like CourtMaps and CMS Portals to efficiently manage and adhere to judge procedures when scheduling hearings and related matters.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence through Mycase.
- I reached out to judicial assistants regarding orders of referrals, final judgments, and any other necessary legal assistance.
- Following the intake process, it is important to send the initial documents to the client, which may include the UCCJEA, Notice of Social Security, and retainers for proper execution.
- Create and prepare witness evidence and an exhibit list.
- Draft Petitions, Motions, Defaults, Final Judgments and other legal documents as needed.
- Calendaring deadlines, hearings, mediations. Ensure courtreporters for Depositions and/or hearing when needed.
- Reach out to mediators to secure dates and times along with filing Notice of hearing.
- Access E-Service to ensure all documents are properly saved and reviewed in a timely manner.
- Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
- Assisted attorneys with reviewing and organizing witness reports.
- Contacted witnesses to testify under oath at court hearings.
- Request and Review mandatory disclosures to verify financial information.
Legal Office Administrative Assistant/Paralegal Assistant
Schirmer Law
09.2022 - 12.2023
- Prepared legal briefs, motions, pleadings and trial binders
- Handled office scheduling and made notes for deadlines, motions, and other important dates
- Verify addresses from adjusters and clients before sending out settlement checks
- Handling all incoming and outgoing mail including operating office machinery and equipment, including personal computers, fax machines, printers, scanners, etc
- Scanning, faxing, and certified mail tracking
- Running errands for the office such as lunch preparations, last minute trial preparation (court house runs) etc
- Maintaining the attorney's, paralegal's and upper management calendar and scheduling depositions
- Updating case files following over-the-phone or in-person intake clients in Mycase Processing of E-Filing, Corresponding with Judicial Assistants (JA), Sending out PIP Demands via certified mail while managing the calender and setting reminders for time-sensitive correspondence
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and working along side with paralegal
- Tracked office supplies and restocked low items to ensure on-task and productive such as managing mail room inventory such as paper, ink, toners and etc for attorney's , paralegals, and upper management including completing all errands as requested
- Managed Amazon business account, Reconciled AMEX credit card reporting monthly, marketing, conducting pre-screening interviewers
- Completing first hand training tour for new hires
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and organizing events at the firm or outside events such as the lexus run
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients.
Administrative Support Assistant/Quality Assurance Analyst
SILVER LIGHTING HEALTHCARE
01.2019 - 10.2022
- Answered and Completed intake assessment new clients with member support such as assesses client's needs
- Paying attention to detail such as identifying crisis situations while documenting for records
- Operate standard office equipment such as photocopiers and scanners, voice mail systems and personal computers
- Explained eligibility requirements, Schedule appointments with healthcare providers providing payment methods and applicants' legal rights during intake assessment
- Answers telephones, respond back to emails with support details, and follow up calls
- Intake new insurance information for billing, Screen clients, conduct initial intakes, and administer client satisfaction surveys when directed
- Resolve complex issues and administer ore-screening assessments required initial paperwork for clients
- Prepare and send invoices if needed
- Provided primary customer support to internal and external customers
- Assisting with document management, and handling incoming/outbound phone calls
- Monitored activities and supporting systems to meet compliance regulations
- Maintain updated and accurate files of general correspondence and business Receive and route telephone calls, answering routing questions
- Greet, assist and direct visitor.
CHARGEBACK ANALYST/SENIOR CONTACT ASSOCIATE
FIRST DATA
06.2014 - 11.2018
- Keep a detailed record of all customer interactions to send to clients in order to keep customer records up to date
- Follow up clients' questions regarding invoices in a timely manner
- Input merchants reports by phone and in writing regarding return mail, and proper documentation regarding chargeback claims
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Scanned documents and saved in database to keep records of essential organizational information
- Answered phones, called prospects and handled initial email contacts for new merchants
- Performed filing, billing and routing messages to sales department
- Answered, responded to and transferred over 100 daily phone calls on multi-line phone system
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Assessed chargeback cases by requesting the proper documentation and additional information from the cardholder or originating case investigator
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
High School Diploma -
Broward College
Fort Lauderdale, FLSkills
- Electronic Confidentially Record Software
- Document drafting
- Exhibit preparation
- Attorney Support
- Document filing- E-Services, E-Filing Portal
- Litigation Support
- Legal Analysis
- Office Administration
- Notary Public
- Office Management
- Document Control
- Data Management
- Legal/Court Processes
Websites
Certification
CNP - Certified Notary Public
Timeline
Paralegal/Legal Secretary
Family Law
12.2023 - Current
Legal Office Administrative Assistant/Paralegal Assistant
Schirmer Law
09.2022 - 12.2023
Administrative Support Assistant/Quality Assurance Analyst
SILVER LIGHTING HEALTHCARE
01.2019 - 10.2022
CHARGEBACK ANALYST/SENIOR CONTACT ASSOCIATE
FIRST DATA
06.2014 - 11.2018
High School Diploma -
Broward College
CNP - Certified Notary Public
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