Shanice FLoyd

• Answered customer questions about product availability and shipment times.
• Gathered and verified data from customers to promote marketing initiatives.
• Built strong relationships with customers and colleagues by providing friendly and personable service.
• Refunded money and adjusted bills to resolve customer service or billing complaints.
• Utilized problem-solving skills to address customer queries and complaints.
• Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Implemented and developed customer service training processes.
• Trained new personnel regarding company operations, policies and services.
• Identified and resolved discrepancies and errors in customer accounts.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded proactively and positively to rapid change.

• Developed positive working relationships with stakeholders to effectively coordinate work activities.
• Developed cost estimates and project specifications for proposals.
• Provided input to team lead regarding areas for process and procedural improvement.
• Reviewed technical drawings developed by CAD technicians and drafters.
• Wrote, reviewed and edited technical document in accordance with template requirements.
• Developed and implemented procedures to verify compliance with engineering standards.
• Trained and mentored junior engineers, providing guidance and direction.
• Collaborated with other departments to facilitate successful project completion.
• Led engineering teams to successfully complete projects on time and within budget.

As Cardholder I managed Government Purchase Card (GPC) transactions in compliance with federal acquisition regulations (FAR), Department of Defense (DoD), and Navy procurement policies.

• Maintained accurate financial records, receipts, and supporting documentation for all GPC transactions and reconciliations.
• Reconciled monthly purchase card statements and resolved discrepancies to ensure accurate financial reporting.
• Conducted market research to identify cost-effective vendors and obtain best-value pricing for government purchases.

Also, Served as Government Purchase Card (GPC) Authorizing Official (AO), providing oversight and approval for cardholder transactions in accordance with Department of Defense (DoD), Department of the Navy, and Federal Acquisition Regulation (FAR) requirements.

• Reviewed and approved purchase requests and monthly billing statements to ensure compliance with procurement regulations and internal controls.
• Oversaw multiple Government Purchase Card accounts, ensuring purchases were mission-essential, properly funded, and within delegated authority.
• Verified supporting documentation, funding authorization, and receipt of goods and services before approving transactions.
• Monitored cardholder activity to identify potential fraud, misuse, split purchases, and unauthorized transactions.
• Conducted routine account reviews to ensure adherence to GPC policies, ethics standards, and fiscal accountability.