Shanice Ford

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer and balanced at end of shifts.
• Resolved customer issues promptly, fostering a positive shopping experience for patrons.
• Welcomed customers and helped determine their needs.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

- Managed inventory processes and stock tracking

- Utilized digital ordering systems and point-of-sale technology

- Provided customer service and order fulfillment

• Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
• Developed and maintained relationships with customers and suppliers through account development.

• Provided high-volume customer support by responding to inquiries, clarifying needs, and delivering accurate solutions in a timely and professional manner.
  Delivered personalized assistance by actively listening to customers, understanding concerns, and recommending appropriate products or solutions.
  Maintained accuracy and attention to detail when fulfilling requests, ensuring correct information, quantities, and outcomes for each interaction.
  Resolved customer issues calmly and efficiently, contributing to positive customer experiences and satisfaction.

• - Assisted customers with product inquiries and special requests, maintaining high satisfaction ratings
• - Processed cash and card transactions accurately, handling over $X daily (if you know the amount)
• - Resolved customer complaints and concerns professionally and efficiently
• - Managed inventory tracking and data entry for stock management

• - Supervised and trained staff on customer service protocols and operational procedures
• - Managed daily operations including scheduling, inventory, and quality control
• - Handled customer escalations and resolved service issues to ensure satisfaction
• - Maintained accurate records and reports using digital systems

• - Performed data entry and maintained accurate digital records for package tracking- Ensured quality control and compliance with company standards- Communicated with team members to coordinate logistics and resolve issues- Operated computer systems for inventory management and reporting
• Operated machinery and equipment to ensure efficient production processes.
• Monitored production lines for quality assurance and compliance with safety standards.

• - Provided customer assistance and product recommendations
• - Collaborated with team to maintain inventory accuracy using digital systems

• - Processed customer orders and payments efficiently using POS systems
• - Maintained professional customer service standards in fast-paced environment