Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Shanice Gantt

Laurel,MD

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Outgoing administrative assistant with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Administrative Assistant/ Patient Service Coordinator

Medstar Health: Primary Care In Laurel At Bal
02.2015 - Current
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Collected time of service payments and issued receipts.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
  • Oversaw monthly inventory orders to guarantee properly stocked office.
  • Sent medical and surgical questionnaire forms to patients to obtain missing information.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Verified patient's insurance eligibility and benefits coverage.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.

Active assistant / Medical Receptionist

Cherry Lane Nursing Center
04.2014 - 02.2015
  • Manage daily operations of recreational facilities
  • Organize, lead, and promote interest in activities, such as arts, crafts and games
  • Greet new arrivals, introduce them to other participants and encourage participation
  • Answer phones, take messages, and return phone calls
  • Organize transportation for patients needed to keep appointments at outside facilities
  • Perform clerical duties
  • Maintained current and accurate medical records for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Helped patients complete necessary medical forms and documentation.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Invoiced patients accurately in line with charging guidelines.
  • Assisted with medical coding and billing tasks.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Processed medical insurance claims and payments.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

PSE Custodian

USPS
05.2013 - 01.2014
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Administrative Assistant Specialist

Novo 1
09.2006 - 07.2011
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Established administrative work procedures to track staff's daily tasks.
  • Assisted development and implementation of new administrative procedures.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Performed research to collect and record industry data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Education

Laurel High School

Skills

  • Administrative Procedures
  • Microsoft Word
  • Accurate Data Processing
  • Invoice Management
  • Personnel Scheduling
  • Payment Collection
  • Administrative Support
  • Expense Coordination
  • Communications Strategies
  • Team Support
  • Customer Care
  • Coordinate Schedules
  • Data Communications

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
  • Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
  • Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Scheduling - Organized technician schedule for customer jobs.

Certification

  • CNP - Certified Notary Public

Timeline

Administrative Assistant/ Patient Service Coordinator

Medstar Health: Primary Care In Laurel At Bal
02.2015 - Current

Active assistant / Medical Receptionist

Cherry Lane Nursing Center
04.2014 - 02.2015

PSE Custodian

USPS
05.2013 - 01.2014

Administrative Assistant Specialist

Novo 1
09.2006 - 07.2011

Laurel High School

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Shanice Gantt