Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanice Gatlin

Dallas

Summary

Results-driven intake coordinator with a commitment to optimizing the patient intake process. Proficient in assessing patient needs, verifying insurance details and ensuring accurate documentation. Proactive problem solver skilled in streamlining the intake procedures and enhancing patient flow. Demonstrated ability to reduce wait times, minimize errors and maintain compliance with health care regulations, resulting in improved clinic operations.

Overview

10
10
years of professional experience

Work History

Intake Coordinator

Metrocare Services, Inc.
02.2022 - Current
  • Maintains required productivity levels as outlined in center policies
  • Document clinical activities in database within 24 hours of providing services
  • Perform financial assessments for clients
  • Obtain release of information, consents, and other necessary forms during intake appointments
  • Maintain records pertaining to Texas Health and Human Services waiver programs
  • Maintain confidentiality of information concerning clients and family members
  • Provide information on community resources, family services/ programs
  • Maintain charts, client profiles, productivity and training, as required
  • Meet with families and educate clients/families about the different programs provided by the company

SPED Teacher's Assistant

Garland ISD
11.2020 - 02.2022
  • Develop lesson plans and learning goals with the head teacher
  • Maintain daily records, track student progress and intervene to help students progress as necessary
  • Foster a positive and collaborative learning environment where the unique needs of all students are met
  • Arrange educational activities outside the classroom and supervise the students during breaks and mealtimes
  • Regularly communicating with family members and other staff, such as school psychologists and counselors, meet the individual needs of each student
  • Ensure the classroom environment meets standards for safety and cleanliness

Assistant Manager

Claire's Boutique
12.2017 - 11.2020

Customer Service/ Ear piercing specialist

  • Stocking and Unloading Supplies
  • Creating store layouts for display in the store/ planograms
  • DOR/ Loss prevention
  • Deposits/ Money handling
  • Creating staffing schedules for the company

Assistant Manager

Kirkland’s Home, Hattiesburg, Ms.
04.2015 - 11.2017
  • Assisting customers with decorating decisions
  • Answering Incoming/ Outgoing Calls assisting with client questions or concerns
  • Stocking and Unloading Supplies
  • Creating store layouts for display in the store/ planograms

Assistant to Public Relations Director

City of Hattiesburg
08.2016 - 11.2016
  • Prepare local media announcements/ partnerships
  • Plan and execute city-wide events
  • Host events
  • Manage social media page

Education

Bachelor of Arts - Journalism, Public Relations, Minor Marketing

The University of Southern Mississippi
Hattiesburg, MS
05.2017

Skills

  • Microsoft (Word, Excel, Powerpoint)
  • Data entry
  • Sales
  • Client Management
  • JavaScript
  • Adobe (Photoshop, Dreamweaver, In-Design, Audacity, iMovie)
  • MacBook Pro-Presenter
  • Digital Audio/ Lights
  • Canva

Timeline

Intake Coordinator

Metrocare Services, Inc.
02.2022 - Current

SPED Teacher's Assistant

Garland ISD
11.2020 - 02.2022

Assistant Manager

Claire's Boutique
12.2017 - 11.2020

Assistant to Public Relations Director

City of Hattiesburg
08.2016 - 11.2016

Assistant Manager

Kirkland’s Home, Hattiesburg, Ms.
04.2015 - 11.2017

Bachelor of Arts - Journalism, Public Relations, Minor Marketing

The University of Southern Mississippi