Summary
Overview
Work History
Education
Skills
Activities
Affiliations
Certification
References
Timeline
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Shanice Green

Shanice Green

Sanford,FL

Summary

Always being a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I am a responsible and motivated student who is ready to apply education in the workplace. I offer excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

14
14
years of professional experience
1
1
Certification

Work History

CASHIER

MCDONALDS
Destin, FL
06.2010 - 01.2015
  • Learn inventory and as well as ordering supplies for the store
  • Properly stored all leftover food items after each shift.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Utilized point-of-sale systems for taking orders from customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Offered customers carry-out service at completion of transaction.
  • Created reports on inventory activity, shortages, overages.
  • Performed scheduled inventory counts and supply audits.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Ordered supplies as needed for the kitchen.

Customer Service Office Staff Member

PUBLIX
Lake Mary, FL
02.2015 - 04.2022
  • Performed daily opening and closing procedures according to established guidelines.
  • Received and recorded cash, checks and transfers.
  • Counted and balanced cash drawers on a daily basis.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Processed payments using cash registers or point of sale systems.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Resolved customer complaints promptly and professionally.
  • Managed the safekeeping of company assets such as currency, coins, checks, documents.

Customer Service Team Leader

QUALFON
Casselberry, FL
04.2022 - 05.2023
  • Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
  • Managed day-to-day operations within the call center environment.
  • Resolved escalated customer inquiries in a timely manner.
  • Assisted with the development of call scripts and other operational documents.
  • Created training materials and facilitated new hire onboarding program.
  • Conducted regular performance reviews of team members.
  • Provided coaching and guidance to call center team members on customer service skills.

Patient Coordinator

Orlando Health
Orlando, FL
05.2023 - Current
  • Facilitated communication among healthcare teams including nurses, physicians, therapists.
  • Scheduled and confirmed appointments.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Worked collaboratively with other team members to meet departmental goals.
  • Verified insurance information prior to appointment booking.
  • Conducted outbound calls to remind patients of upcoming appointments.
  • Provided clear instructions to patients regarding their upcoming visits.
  • Answered incoming calls from potential new patients and existing patient inquiries.

Education

ACADEMIC DIPLOMA -

CHOICE HIGH SCHOOL
Fort Walton Beach, FL
06.2014

Some College (No Degree) - Nursing

Valencia College
Orlando, FL

Skills

  • Microsoft 365
  • Cashier
  • Telephone etiquette
  • Customer Service
  • Cash Handling
  • Drawer Balancing
  • Cash Register Operation
  • POS Systems
  • Appointment Scheduling
  • Data Collection
  • Inbound and Outbound Calling
  • Mentoring
  • Quality Improvement
  • Team Supervision
  • Coaching
  • Staff Training
  • Performance Evaluations

Activities

  • Volunteer for feed the hunger, walk for autism and the cancer foundation.
  • Volunteer at my church, work with the youth dept. Praise dance team and learn how to sign.

Affiliations

  • Volunteer for give the kids the world foundation
  • volunteer at multiple food pantries
  • in charge of publix serves

Certification

  • Certified Qualfon Continuous Improvements and Six Sigma Green Belt

References

References available upon request.

Timeline

Patient Coordinator

Orlando Health
05.2023 - Current

Customer Service Team Leader

QUALFON
04.2022 - 05.2023

Customer Service Office Staff Member

PUBLIX
02.2015 - 04.2022

CASHIER

MCDONALDS
06.2010 - 01.2015

ACADEMIC DIPLOMA -

CHOICE HIGH SCHOOL

Some College (No Degree) - Nursing

Valencia College

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Shanice Green