Shanice Hall
Savannah,GA
Summary
Analytical, detailed-oriented professional with 4+ years of extensive experience in providing exceptional customer service, administering customer transactions, and promoting company offerings. Exceptionally organized and focused, demonstrating an outstanding aptitude to manage and balance a variety of tasks and skills.
Overview
4
4
years of professional experience
Work History
Secretary
Savannah-Chatham County Public School System
01.2024 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Certified Shift Leader-PRN
Chilis's Bar and Grill
12.2020 - 11.2023
- Supervised and trained staff on customer service protocols, cash handling policies, and safety procedures.
- Developed strategies to increase sales and improve store efficiency.
- Resolved customer complaints in a professional manner while maintaining company standards.
- Ordered supplies and ensured stock levels were sufficient for daily operations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Vehicle Acquisition Specialist
AutoNation Hyundai
02.2023 - 08.2023
- Analyzed data from customer surveys to identify trends in customer behavior.
- Generated reports to track performance metrics of team members.
- Identified needs of customers promptly and efficiently.
- Coordinated with other departments to ensure efficient workflow processes.
- Monitored inventory levels across multiple locations to identify potential shortages or excesses of vehicles.
- Assisted in the preparation of financial statements related to vehicle acquisitions such as cost analyses, price comparisons.
Assistant Administrative Secretary
F.A.C.T.S. INC
08.2021 - 05.2022
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Communicated with customers via email and telephone to respond to inquiries, direct calls to proper personnel and confirm deliveries.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Received and routed incoming calls and correspondence to promote timely communication.
Education
Bachelor of Arts - Digital Communications And Media
Fort Valley State University
Fort Valley, GA05.2022
Skills
- Development in Customer Service Management and Service in Multiple Industries
- Verbal and Written Communication Skills
- Team Collaboration and Leadership with Positive Attitude and Team Building
- Proficient in Problem-Solving and Critical Thinking in Difficult Situations
- Microsoft Compatible in Word, Excel, Power Point and Suite
- Scheduling for Employees and Guests, Appointment Setting
Timeline
Secretary
Savannah-Chatham County Public School System
01.2024 - Current
Vehicle Acquisition Specialist
AutoNation Hyundai
02.2023 - 08.2023
Assistant Administrative Secretary
F.A.C.T.S. INC
08.2021 - 05.2022
Certified Shift Leader-PRN
Chilis's Bar and Grill
12.2020 - 11.2023
Bachelor of Arts - Digital Communications And Media
Fort Valley State University
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