Shanice Harmon
Atlanta,GA
Summary
Licensed Claims Adjuster with extensive experience at Statefarm Insurance, excelling in claims investigation and settlement negotiation. Proven ability to manage high caseloads while delivering exceptional customer service through active listening and critical thinking. Successfully settled numerous total loss auto claims, demonstrating strong decision-making and communication skills.
Overview
7
7
years of professional experience
Work History
Property Complex Claims Specialist
State Farm Insurance
Dunwoody, GA
12.2024 - Current
- Analyze complex claims to ensure compliance with policies and regulations
- Process claims efficiently, reducing turnaround times and enhancing
- Settle complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance analyze liability claim submissions for potential coverage
- Analyze liability claim submissions for potential coverage
Total Loss Claims Specialist
Statefarm Insurance
Dunwoody
08.2022 - 12.2024
- Investigating, evaluating, negotiating, and settling claims
- Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
- Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
- Supporting customers through personalized, caring, and simple interactions.
- Settled auto claims where a vehicle is deemed a total loss
Total Loss Claims Associate
State Farm Insurance
Dunwoody, GA
01.2019 - 08.2022
- Provide customer service to claimants
- Assist in the claims process and documentation
- Analyse claims data and identify trends
- Assist in the resolution of complex claims issues
- Liaise with relevant external parties
Education
Bachelor of Science - Business Administration And Management
Clayton State University
Morrow, GA05.2014
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Advanced oral and written communication skills
- Decision-making
- Settlement negotiation
- Caseload management
- Casualty and property loss
License
Property and casualty
Georgia, Florida, Louisiana, New Mexico, North Carolina
Timeline
Property Complex Claims Specialist
State Farm Insurance
12.2024 - Current
Total Loss Claims Specialist
Statefarm Insurance
08.2022 - 12.2024
Total Loss Claims Associate
State Farm Insurance
01.2019 - 08.2022
Bachelor of Science - Business Administration And Management
Clayton State University