Shanice Hodelin
East Orange
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Teacher Aide
Delta T Group
East Orange
10.2025 - Current
- Supported students with individualized learning needs, fostering academic growth and confidence.
- Facilitate small group activities to enhance students' understanding of subjects.
- Collaborate with team to create a positive learning environment.
- Assist teachers with lesson plans and classroom activities.
- Ensure students remain on task academically.
- Monitor students' progress and provide feedback to teachers on performance.
- Assist students with transitioning from class to class during the school day.
- Arranged classroom materials to create an organized learning space.
- Instruct and monitor students in use and care of equipment and materials.
Supervisor
Worldwide Flight Services
Newark
03.2021 - 11.2023
- Lead shift briefings to effectively assign tasks for gate and ticket counter agents, ensuring smooth daily operations.
- Oversaw ticket counter operations to ensure timely and professional check-in processes, addressing passenger or agent inquiries and issues.
- Monitored gate and ramp activities for on-time departures, collaborating with ramp personnel and baggage department to ensure 100% passenger bag match.
- Communicate with operations agents to coordinate flight status and gate assignments, ensuring all safety protocols are adhered to at gates and ticket counter.
- Compiled and submitted daily revenue reports, detailing passenger counts, baggage counts, seats sold, and overweight charges to management at shift's end.
- I receive and send emails to and from Worldwide flight services and Spirit Airlines management regarding delays, cancellations, missed connections, diversions, baggage claims, passenger complaints and flight performance from operations control center.
Passenger Service Agent
Worldwide Flight Service
Newark
10.2019 - 03.2021
- Facilitated passenger check-in, managed booking and rebooking processes, and ensured seamless travel experience for all passengers.
- Achieved jet bridge certification within three months, which improved operational readiness and service delivery.
- Conducted boarding and deplaning procedures, verifying travel documents to ensure compliance and enhance passenger safety.
Customer Service Representative
Value Zone
Orange
12.2012 - 10.2019
- Guided customers in making informed purchasing decisions to improve overall shopping satisfaction.
- Oversaw cashier operations and organized inventory to support smooth store functionality.
- Managed customer inquiries through phone and email channels effectively.
- Resolved product issues by providing accurate information and solutions.
- Collaborated with team members to streamline service processes and improve efficiency.
Education
High School Diploma -
East Orange Campus High School
East Orange, NJSkills
- Lesson plan assistance
- Classroom management
- Strong Communication skills
- Collaboration/Teamwork
- Problem solving abilities
- Leadership experience
Languages
English
Timeline
Teacher Aide
Delta T Group
10.2025 - Current
Supervisor
Worldwide Flight Services
03.2021 - 11.2023
Passenger Service Agent
Worldwide Flight Service
10.2019 - 03.2021
Customer Service Representative
Value Zone
12.2012 - 10.2019
High School Diploma -
East Orange Campus High School