Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanice Hunter Harris

Montevallo,AL

Summary

Excited to provide excellent customer service to a variety of customers. Strong ability to handle all requests promptly to help with purchasing decisions and service requests. Excellent at handling high call volumes and resolving issues quickly and with good results. Authorized to work in the US for any employer Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Well-organized Medical Secretary Student with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.

Overview

11
11
years of professional experience

Work History

Shift Manager

Arby's Restaurant
Calera, AL
01.2023 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.

Office Assistant

Pegusky Agency
Alabaster, AL
02.2019 - Current
  • Managed day-to-day office functions such as filing papers, making appointments
  • Handled all financials
  • Collected payments
  • Oversaw AP and bookkeeping
  • Managed office supplies.

Office Aide

Ebenezer Baptist Church
Birmingham, AL
01.2019 - 12.2021
  • Maintained files to keep track of important documents, organized travel arrangements, managed supply inventory, and performed data entry as required.

Teacher Aide

School For Amazing Kids
Alabaster, AL
02.2018 - 04.2021
  • Changing the children every 2 hours
  • Feeding
  • Playtime
  • Tummy time
  • Classroom activities.

Sales Associate

Alabaster beauty
Alabaster, AL
04.2017 - 05.2020
  • Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
  • Operating cash registers, managing financial transactions, and balancing drawers
  • Achieving established goals
  • Directing customers to merchandise within the store.

Customer Service Representative

T-Mobile
Birmingham, AL
08.2013 - 02.2019
  • Microsoft Office
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • IT help desk experience, troubleshooting hardware electronic documents system.

3 yr old teacher

Young Impressions Child Care, LLC
Alabaster, AL
09.2017 - 02.2018
  • All classroom activities and lesson plans
  • Playtime and nap time
  • Classroom parties and birthdays
  • Ensuring all children learned.

Education

Associate of Science - Medical Administrative Assistant

Ultimate Medical Academy - Clearwater
Clearwater, FL
03-2025

High school diploma -

Thompson High School
05.2012

Skills

  • Help Desk
  • Bookkeeping
  • Desktop Support
  • Technical Support
  • Microsoft Windows
  • Computer Networking
  • Microsoft Powerpoint
  • Accounts Receivable
  • Customer service focus
  • Quality Assurance
  • Team Development
  • Staff Development
  • Schedule oversight
  • Workplace Safety
  • Hiring and Recruiting
  • Training and mentoring
  • Safety Compliance
  • Inventory Control
  • Supply Ordering
  • Employee Training
  • Scheduling expertise

Timeline

Shift Manager

Arby's Restaurant
01.2023 - Current

Office Assistant

Pegusky Agency
02.2019 - Current

Office Aide

Ebenezer Baptist Church
01.2019 - 12.2021

Teacher Aide

School For Amazing Kids
02.2018 - 04.2021

3 yr old teacher

Young Impressions Child Care, LLC
09.2017 - 02.2018

Sales Associate

Alabaster beauty
04.2017 - 05.2020

Customer Service Representative

T-Mobile
08.2013 - 02.2019

Associate of Science - Medical Administrative Assistant

Ultimate Medical Academy - Clearwater

High school diploma -

Thompson High School
Shanice Hunter Harris