Summary
Overview
Work History
Education
Skills
Trainings And License
Timeline
Generic

Shanice Jackson

Summary

I am an energetic professional who performs assessments, monitors behavior, and helps develop treatment plans. I have proven ability to work collaboratively with multidisciplinary teams to meet patient needs. With skills in task prioritization and management, I am a patient-focused mental health technician with a strong background in psychiatric care. I excel in recordkeeping, time management, and patient observation, delivering top-notch care to patients with mental or emotional disturbances. I am an organized and dependable candidate who can manage multiple priorities with a positive attitude. I am willing to take on added responsibilities to help my team achieve company goals. As a hardworking and passionate job seeker with strong organizational skills, I am eager to secure an entry-level mental health tech position and contribute to the team's success.

Overview

12
12
years of professional experience

Work History

Receptionist

The Tax Pros and Insurance Inc (Seasonal)

It is crucial to follow specific steps to ensure proper organization and management of paperwork. Firstly, all incoming documents, such as correspondence and invoices, should be checked, and copies should be made before distributing them. Secondly, the papers and files should be sorted alphabetically according to their content, dates, and significance, making it easier to retrieve them when required. New files and information should be recorded in the appropriate records or updated in the existing ones. All paperwork should be stored in designated places, with essential documents securely kept.

To make the process more efficient, an electronic system can be used to enter the paperwork through data entry or optical scanners. It is essential to deal with all requests to access files promptly, and a log of borrowed papers should be kept. An efficient filing system should be developed and implemented to make updating and retrieving files easier while ensuring that policies and confidentiality directives are followed to safeguard data and information.

Moreover, it is crucial to monitor the inventory of files, paper clips, and other office supplies and report any shortages. Visitors should be received at the front desk courteously and professionally and appropriately directed or announced. Screening and forwarding incoming phone calls should be handled promptly, and the daily mail should be received and sorted efficiently.

Cashier

Marshalls
03.2012 - 06.2014

As a team member, my responsibilities include processing and preparing merchandise for the sales floor in compliance with established company procedures and standards. I adhere to all operational, merchandise, and loss prevention standards and am dedicated to providing a positive experience for internal and external customers. My actions support and embody a positive store culture through honesty, integrity, and respect.

During customer interactions, I accurately rang up purchases/returns and counted change back to the customer according to established operating procedures. I also promote credit and loyalty programs, maintain a merchandising philosophy, and follow established merchandising procedures and standards.

Throughout the day, I initiate and participate in store recovery as needed and maintain all organizational, cleanliness, and recovery standards for the sales floor while participating in the maintenance/cleanliness of the entire store.

I provide and accept ongoing recognition and constructive feedback and adhere to all labor laws, policies, and procedures. I support and participate in store shrink reduction goals and programs, safety awareness, and maintenance of a risk-free environment.

Finally, I greet customers entering the store and respond promptly to their needs. I build relationships with customers to encourage repeat business. I operate the cash register for cash, check, and credit card transactions with excellent accuracy. I work a flexible schedule and extra shifts to meet business needs. I welcome customers while helping determine their needs.

Cashier

Walmart
02.2018 - 12.2018

Responsibilities include accurately processing and preparing merchandise for the sales floor while adhering to operational, merchandise, and loss prevention standards. Establish positive customer experience practices and promote credit and loyalty programs. Maintain merchandising philosophy and participate in store recovery. Uphold cleanliness standards and perform other assigned duties. Operated cash register with accuracy, assisted customers with purchases and returns, and restocked merchandise. Work flexible schedule to meet business needs and provide excellent customer service. Greeted customers entering store and responded promptly to customer needs.Built relationships with customers to encourage repeat business.

Sales Representative

Palm Beach Communications & Consulting llc
03.2018 - 01.2019

As a sales representative, my primary responsibility was to sell travel and sports hospitality packages to customers over the phone. I would answer potential customers' questions about the travel packages and provide them with the necessary information. It was essential to respond promptly to their concerns and ensure that they had a positive experience.

I updated and maintained notes and profiles in our computer database to keep track of customer interactions. I also liaised between customers and our product development department, relaying feedback or suggestions to ensure our offerings met their needs.

Finally, I processed and collected customer payments, ensuring the transaction was completed smoothly and accurately.

Medical Data Entry Clerk

Dr. Douglas Martin MD
05.2019 - Current

I was responsible for updating and maintaining customer information, documents, and records. I strictly followed data entry protocols, rules, and regulations to ensure that all records were accurate and up-to-date. I kept all information strictly confidential to maintain customer confidentiality and protect organizational operations. I also created spreadsheets to facilitate more efficient record-keeping and consistently maintained optimal quality levels to prevent critical errors and support team performance targets.

Additionally, I scanned documents and saved them in a database to record essential organizational information. I thoroughly evaluated source documents to locate needed information and used computer software to store and retrieve data. Whenever I identified data entry errors, I promptly corrected them to prevent duplication or data degradation. Finally, I verified the data and records for accuracy.

Afterschool Counselor

School District of Palm Beach County
09.2019 - 03.2020

As an after-school program assistant, my responsibilities included ensuring that each child received a snack upon entering the program, helping them with homework and completing it before the end of the day, creating activities for the children, teaching them the importance of working together, and being kind to one another, and working with my co-workers to create a safe and friendly environment.

In addition, I interacted with parents daily, supervised children when playing games, organized arts and crafts supplies and the school supply cabinet, and planned activities that were not only fun but also educational and age-appropriate.

I coordinated after-school activities that contributed to the growth and development of individual students, built productive and lasting connections with individual students, and counseled individuals and small groups of children, focusing on their personal, social, and emotional growth and development.

Moreover, I supported general education, special education, and English language learners in unique personal challenges and coordinated and documented demographic-specific career development activities.

Behavioral/Physical Needs Assistant I

School District Palm Beach County
08.2019 - 05.2020

As a classroom assistant, I assist students with physical and behavioral needs. This may include feeding, toileting, diapering, non-invasive procedures, scribing, notetaking, transferring, and transporting around the school campus. I also assist with implementing behavior plans, recording data, redirecting students, and using appropriate management techniques as directed by the teacher.

In addition, I perform bus, lunchroom, and playground responsibilities assigned by the teacher. I help prepare, organize, disburse, and store equipment, materials, and supplies essential for the teacher's job functions. I ensure that the classroom and school environment is neat and attractive and designed for the children's overall safety, care, and enrichment.

Maintaining professionalism in all school matters is a top priority. I supervise student behavior during daily academic routines to ensure the safety of students and staff. I utilize positive reinforcement to maximize desired behavior and educational outcomes. I consult with regular education classroom teachers to develop curriculum modifications and intervention strategies.

I also craft Behavioral Intervention Plans for individual students and inform parents of evaluation methods to guide instruction and document progress. I develop and maintain individualized skill-appropriate lesson plans and plan and facilitate needs-based professional learning tools, resources, and educational materials to enhance teaching skills. Finally, I partner with administrative leadership to improve discipline practices based on data findings.

Mental Health Technician

Home Safe Therapeutic Kid Group Home
10.2020 - 09.2022

As an assistant, I help residents with daily activities like bathing, grooming, dressing, toileting, transferring, and meals. I serve meals, encourage a balanced diet, and participate in leisure activities. I maintain records daily, assist with medication, and maintain a clean environment. During emergencies, I respond promptly and encourage teamwork. I also help residents with transportation. I perform safety checks, maintain positive relationships with clients, and observe patient behaviors and mental status. Finally, I assist patients with meals, ADLs, and transfers while maintaining safety and security.

Education

Associate of Science - Nursing

Kieser University
West Palm Beach, FL
02.2025

Security License D -

Bravo Security School
Boynton Beach, FL
10.2019

CNA -

Paramount Nursing School
05.2018

Cosmetology -

Empire Beauty School
West Palm Beach, FL
05.2017

Highschool Diploma -

Maverick Highschool
Lake Worth, FL
01.2016

Skills

I possess a diverse range of skills that make me well-suited to work in healthcare My skillset includes managing patient behavior, administering medication, and planning for their discharge I have extensive experience in assessing patients, monitoring their progress, developing care and treatment plans, building relationships with families, managing crises, observing behavior, building rapport, actively listening, assisting nurses, leading group therapy, adhering to HIPAA requirements, and evaluating patients' needs Additionally, I am proficient in clinical documentation

Trainings And License

  • Drivers License
  • Security D License
  • Security G License
  • CNA
  • CPR and First Aid Training
  • Department Children And Families DCF training
  • DCF Identify and Reporting Abuse Training
  • Child Development Training DCF
  • Behavior Interventions in the Welfare System
  • Handle with care physical restraint Training DCF
  • 2019 HIPAA Basic Training
  • 2020 DCF Security Awareness Training
  • MED Training DCF

Timeline

Mental Health Technician

Home Safe Therapeutic Kid Group Home
10.2020 - 09.2022

Afterschool Counselor

School District of Palm Beach County
09.2019 - 03.2020

Behavioral/Physical Needs Assistant I

School District Palm Beach County
08.2019 - 05.2020

Medical Data Entry Clerk

Dr. Douglas Martin MD
05.2019 - Current

Sales Representative

Palm Beach Communications & Consulting llc
03.2018 - 01.2019

Cashier

Walmart
02.2018 - 12.2018

Cashier

Marshalls
03.2012 - 06.2014

Receptionist

The Tax Pros and Insurance Inc (Seasonal)

Associate of Science - Nursing

Kieser University

Security License D -

Bravo Security School

CNA -

Paramount Nursing School

Cosmetology -

Empire Beauty School

Highschool Diploma -

Maverick Highschool
Shanice Jackson