Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shanice Jackson

Austin,TX

Summary

Highly qualified and assiduous professional who has achieved success in a variety of roles with increasing levels of responsibility. With more than 5 years dedicated to improving the Food Handler Services & Preparation with special needs of the customers, establishing myself as a Special Needs Of sanitation and maintained with health and safety standards expert. My business management, leadership, and organizational skills allow me to establish profitable action plans and communication with customers with special need of food I ensure to give best services with quality food. Adeptly committed to providing the best throughout lifetime personal experience, expertise, and high-quality service. Aiming to leverage earned skills and knowledge for the rapid growth of an organization, by working effectively and consistently. High-energy Recreational Leader adept at developing exciting calendar events to maximize budgetary resources while fulfilling community desires. Talented problem-solver with personable and open style.

Overview

11
11
years of professional experience

Work History

Housekeeping Team Leader

Compass Group USA
12.2023 - Current
  • Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
  • Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
  • Reduced guest complaints with proactive communication and addressing issues promptly.
  • Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
  • Managed team productivity and workflow to exceed quality standards.
  • Communicated repair needs to maintenance staff.
  • Coordinated household cleaning service operations and managed client relations.
  • Increased overall cleanliness scores through consistent monitoring of guest feedback reports from online platforms.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Worked with front desk to respond promptly to all guest requests.

Money Center Associate

Walmart
05.2023 - 11.2023
  • Identified cross-selling opportunities through attentive listening and understanding of customer needs.
  • Provided support in training new associates on policies, procedures, and best practices for exceptional service delivery.
  • Utilized strong communication skills to relay complex financial concepts clearly to customers without specialized knowledge or experience in finance matters.
  • Processed loan applications, verifying necessary documentation for successful approval rates.
  • Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
  • Loaded customer credit cards and signed up new customers for card programs.
  • Assisted customers with account inquiries, resolving issues promptly to maintain a high level of satisfaction.
  • Managed risk by adhering to established policies regarding account holds and check verification procedures.
  • Reduced wait times by effectively managing multiple tasks simultaneously during peak hours.
  • Enhanced customer satisfaction by efficiently handling cash transactions and providing accurate account information.
  • Performed various money center services to customers.
  • Verified cash flow and electronic transactions from credit card system to balance registers.
  • Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.

Camp Counselor, Summer Sports

The Children's Courtyard
06.2022 - 08.2022
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety and well-being through diligent supervision during activities and downtime.
  • Led groups of children safely through variety of camp activities.
  • Built strong relationships with campers, fostering a positive environment for personal growth and development.
  • Maintained an orderly and safe environment by enforcing camp rules and guidelines consistently across all age groups.
  • Coordinated with other staff members to address any issues related to camper behavior or activity participation effectively.
  • Enhanced camper experience by planning and implementing a variety of sports activities.
  • Promoted teamwork and sportsmanship among campers while leading competitive games and team-building exercises.
  • Collaborated with fellow counselors to create diverse and engaging sports programming for all skill levels.

Social Media Brand Strategist

VXI Global Solutions LLC
09.2020 - 06.2022
  • Led workshops and presentations at conferences to showcase client success stories and share expertise in social media branding strategies.
  • Identified growth opportunities and presented strategic recommendations to clients based on social media performance data.
  • Implemented paid advertising campaigns on various platforms such as Facebook, Instagram, LinkedIn, Twitter, strategically allocating budget to achieve optimal results.
  • Cultivated engaged online communities through consistent interaction with followers via comments or direct messages.
  • Collaborated with cross-functional teams to develop integrated marketing campaigns across various channels.
  • Optimized social media profiles with engaging visuals and compelling descriptions, increasing overall platform presence.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.

The Original New Orleans Food Truck

Austin
01.2019 - 01.2020
  • Opened and closed establishment with a personal key
  • Changed propane, hot grease
  • Cooked and prepared food
  • Cashier, mostly sole operator of food truck establishment.

Cook

Wing stop
11.2018 - 06.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Sales Associate and keyholder

Lames Candies
12.2018 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Cook/Server

Waffle house
04.2018 - 10.2018
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Food Preparation

Cici's pizza
03.2015 - 03.2017
  • Maintained sanitation, Health and Safety standards in preparation area
  • Verified that food used met requirement for quality and quantity
  • Prepared speciality food such as pizza or sandwiches that required short preparation time
  • Read food order slips or received verbal instructions as to food desired by patron
  • Followed recipes given in correct order and produced quality dishes to customers.

Nimitz High School Catering team

Houston
11.2014 - 11.2015
  • Duties: catered(Prepared food etc) an event off-campus for a high school function
  • Catered (Food Preparation) an honour banquet on the high school campus.

Shift lead

Cici's pizza
04.2014 - 09.2015
  • Handled all types of payments and provided correct changes when required
  • Maintained clean and orderly checkout area
  • Established or identified prices of goods and services and tabulated bills accordingly
  • Issued receipts, refunds and credits per customer needs
  • Opened and closed store in accordance to standard procedure
  • Led shifts up to 6 employees at any given time
  • Greeted customers to make them feel welcome immediately.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Maintained safe working environment by observing safety procedures, policies, and regulations.

Atria

Houston
12.2014 - 12.2014
  • Volunteered at an assisted living facility caring for the elderly
  • Served the clients lunch, accompanied them to rest room, and supported each clients with basic needs
  • Assisted client with bathing assistance, personal grooming, and daily living activities.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Follet College Book store/Ware house

Lonestar College
05.2013 - 08.2013
  • Answered phones, sold books to customers (Cashier)
  • Shelved books, rotated boxes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.

Education

Some College (No Degree) -

Escoffier School of Culinary Arts
Austin, TX

Diploma -

Nimitz H.s
Houston, TX
06.2015

Skills

  • EXPERTISE AND QUALIFICATIONS
  • Energetic and success-driven with a comprehensive knowledge of the methods and techniques of Food Handler
  • Well-rounded background in supporting a progressive organization in optimizing performance and growth
  • Ability to administer effective Food preparation and handling Superior customer service and relationship building abilities
  • Maintained sanitation, health and safety standards in preparation area
  • Knowledge and ability to work well with people from various backgrounds; as team leader, and helping customers
  • High regards for punctuality
  • General Office Administration
  • Presentation Skill
  • Exceptional organization
  • Experienced with word, Excel
  • Management Skill
  • Food handler certified
  • Fast learner in any environment
  • Dependable
  • Consistent team player
  • General Knowledge
  • Excellent customer Services skill
  • Computer Skill
  • Project Planning

References

References are available upon request

Timeline

Housekeeping Team Leader

Compass Group USA
12.2023 - Current

Money Center Associate

Walmart
05.2023 - 11.2023

Camp Counselor, Summer Sports

The Children's Courtyard
06.2022 - 08.2022

Social Media Brand Strategist

VXI Global Solutions LLC
09.2020 - 06.2022

The Original New Orleans Food Truck

Austin
01.2019 - 01.2020

Sales Associate and keyholder

Lames Candies
12.2018 - 05.2019

Cook

Wing stop
11.2018 - 06.2019

Cook/Server

Waffle house
04.2018 - 10.2018

Food Preparation

Cici's pizza
03.2015 - 03.2017

Atria

Houston
12.2014 - 12.2014

Nimitz High School Catering team

Houston
11.2014 - 11.2015

Shift lead

Cici's pizza
04.2014 - 09.2015

Follet College Book store/Ware house

Lonestar College
05.2013 - 08.2013

Some College (No Degree) -

Escoffier School of Culinary Arts

Diploma -

Nimitz H.s

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