Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Shanice Jackson

Shanice Jackson

Cincinnati

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Placement Coordinator

Hamilton County Job & Family
07.2022 - Current
  • Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
  • Managed a diverse caseload effectively by prioritizing tasks based on urgency levels and regularly communicating with team members.
  • Advocated for the best interests of each child during team meetings.
  • Supported birth families throughout reunification processes by offering counseling services and connections to community resources.
  • Monitored progress of children in placements, adjusting care plans as needed for optimal outcomes.
  • Contributed to a positive work environment by actively participating in staff meetings, sharing ideas, and offering constructive feedback on program initiatives.
  • Provided leadership, guidance and support to staff members.
  • Participated in community events to promote services and engage with public.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Built strong relationships with community partners to expand available resources for foster families.
  • Continuously expanded knowledge of industry best practices by attending relevant conferences, workshops, and trainings.
  • Collaborated with other agencies to provide a wide range of services for foster families and their children.

Account Clerk

Hamilton County Auditor
01.2020 - 07.2022
  • Created and distributed invoices and processed incoming payments to keep records accurate and current
  • Received and entered vendor bills, printed checks and set up electronic debits
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Maintained compliance with all established guidelines and legal requirements
  • Investigated daily variances uncovered with Homestead and Foreclosures reports and corrected errors to resolve discrepancies
  • Evaluated foreclosure litigation paperwork, including complaints, affidavits and post-sale documents
  • Liaised with customers, management better understand customer needs and recommend appropriate solutions
  • Offered advice and assistance to customers for rental registration
  • Worked with vendors and management to resolve issues quickly.
  • Assisted with month-end closing procedures, ensuring all account information was accurately recorded.
  • Maintained high levels of accuracy with consistent double-checking and validation of entered data.
  • Facilitated smooth audits by maintaining organized records of transactions and supporting documentation.

Front Desk Representative

City of Cincinnati Parks Administration
03.2017 - 01.2020
  • Planned coverage needs and organized services to support incoming special events
  • Promoted local entertainment and sporting events and offered details to assist patrons
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Terminating proper file, Inputting of HR information, and other key duties
  • Completed Public parks comp report resulted in 300% park entrance fee increase
  • Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
  • Kept accounts in balance and ran daily reports to verify totals.

Education

Bachelor of Science - Criminal Justice, Psychology

University of Cincinnati
Cincinnati, OH
01.2019

Skills

  • MS Office expert
  • Research and Analysis
  • Financial Reporting
  • Administrative skills
  • Exceptional organization
  • Superior attention to detail
  • Advanced computer proficiency (both PC and Mac)
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Excellent Communication
  • Critical Thinking

Certification

  • Professional development in CPR, Cincinnati Recreation Commission, Cincinnati, OH
  • Professional development in CPI, Cincinnati Recreation Commission, Cincinnati, OH
  • Professional development in First Aid, Cincinnati Recreation Commission, Cincinnati, OH

Accomplishments

  • Effectively process 50-60 Homestead and Foreclosure accounts daily
  • Aided in public park fee increase of 300%
  • Eliminated errors in financial record keeping through auditing and budget administration creating a savings of 1 to 2% annually

Timeline

Placement Coordinator

Hamilton County Job & Family
07.2022 - Current

Account Clerk

Hamilton County Auditor
01.2020 - 07.2022

Front Desk Representative

City of Cincinnati Parks Administration
03.2017 - 01.2020

Bachelor of Science - Criminal Justice, Psychology

University of Cincinnati

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Shanice Jackson