Shanice James
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Results-driven leader with solid background in food service planning, sales and management. Hardworking, ambitious and resourceful with clear understanding of business priorities and best practices.
Overview
3
3
years of professional experience
Work History
Food Service Worker
Buc-ee's
07.2022 - Current
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Greeted customers and answered inquiries regarding menu items and specials.
- Set up and broke down food service lines quickly to maintain service flow.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Cake Decorator
Food Lion
05.2021 - 06.2022
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Precisely arranged display cases throughout workday to highlight finished products.
Shift Manager
Starbucks
09.2020 - 03.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Troubleshot equipment to reduce service calls and downtime.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Built relationships with customers and managed accounts to drive revenue and profit.
Head Cake Decorator
KJ's Market IGA
07.2020 - 05.2021
- Decorated cakes according to customer requests and themes.
- Fulfilled custom cake and decoration orders.
- Managed material inventory and ordered new materials when needed.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Packaged and priced each product according to company pricing procedures.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed display cases to verify freshness and attractiveness of products.
- Processed customer orders and payment transactions.
Education
Bachelor of Science - Food & Beverage Business Entrepreneurship
Johnson & Wales University - Charlotte
Charlotte, NC01.2023
Associate of Applied Science - Baking And Pastry Arts
Johnson & Wales University - Charlotte
Charlotte, NC05.2018
High School Diploma -
Wilson High School
Florence, SC06.2016
Skills
- Machinery Upkeep
- Ingredient Preparation
- Work Assignments
- Cash Register Operations
- Proper Food Handling
- Active Listening
- Reading Comprehension
- Material Prepping
- Opening and Closing Procedures
- Cash Handling
- Payment Processing
- Accurate Money Handling
Timeline
Food Service Worker
Buc-ee's
07.2022 - Current
Cake Decorator
Food Lion
05.2021 - 06.2022
Shift Manager
Starbucks
09.2020 - 03.2022
Head Cake Decorator
KJ's Market IGA
07.2020 - 05.2021
Bachelor of Science - Food & Beverage Business Entrepreneurship
Johnson & Wales University - Charlotte
Associate of Applied Science - Baking And Pastry Arts
Johnson & Wales University - Charlotte
High School Diploma -
Wilson High School