Shanice James
Baton Rouge,LA
Summary
Dedicated assistant manager with 10+ years of experience. Very professional with qualifying skills in management, accountant, timekeeping payroll and customer service . Strong communication and social skills. Team player with an eye for detail.
Overview
12
12
years of professional experience
Work History
CREDIT ACCOUNT MANAGER
Rent A Center
06.2016 - Current
- Arrange and establish debt repayment schedules based on customers’ financial situations
- Handled inside/outside marketing, telemarketing and mailers
- Manage inventory, collections, accounts, timekeeping and payroll.
- Investigated and resolved customer disputes related to credit decisions.
- Manage inventory, collections, accounts, timekeeping and payroll.
DISPATCHER/OFFICE ASSISTANT
Aalmost There Towing/KOLO
08.2015 - 04.2016
- Remotely processed and documented paperwork for other states and entered in employee’s payroll
- Filed , maintained records , and organized company paperwork
- Dispatched tows and roadside services for customers in multiple states remotely
- Multi-tasked and managing high volume workload.
- Directed dispatching, routing, and tracking of numerous fleet vehicles.
ASSISTANT STORE MANAGER
Circle K
09.2011 - 10.2013
- Handled time keeping and payroll.
- Daily cash handling including bank deposits, and restocked ATM.
- Monitored inventory shrinkage, reordered and stock.
- Oversee security cameras, employees and dealt with customer complaints,
- Managed opening and closing store and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
PRESENTATION/Customer Service Lead
Target
04.2014 - 09.2015
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers, worked in fitting room, service desk and cashiered when needed.
- Worked with team to achieve sales goals for products.
- Store planning, design presentations and maintained knowledge of current promotions and product features.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Set up and broke down aisles and talked to potential customers for successful promotional events.
Education
No Degree - Pediatric Nursing
BRCC
Baton Rouge LAWoodlawn High School
2011
Skills
- Records Management
- Supply Restocking
- ADP Payroll
- Inventory Scan Software Delegating
- Problem-Solving Computer Literacy
- Time Management
- Strong Conflict Resolution
- Negotiation
- Flexibility
- Scheduling
- Analytical Skills
- Accounting
Timeline
CREDIT ACCOUNT MANAGER
Rent A Center
06.2016 - Current
DISPATCHER/OFFICE ASSISTANT
Aalmost There Towing/KOLO
08.2015 - 04.2016
PRESENTATION/Customer Service Lead
Target
04.2014 - 09.2015
ASSISTANT STORE MANAGER
Circle K
09.2011 - 10.2013
No Degree - Pediatric Nursing
BRCC
Woodlawn High School
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