Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Shanice James

Montgomery,AL

Summary

Dynamic Customer Service Representative with a proven track record at Sevananda Natural Foods Market, excelling in conflict resolution and relationship building. Recognized for enhancing customer satisfaction and loyalty through effective problem-solving and upselling strategies, consistently exceeding performance metrics while fostering a positive team environment.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Sevananda Natural Foods Market
10.2014 - 05.2022
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Learned to navigate customer service software for efficient ticket management and communication.
  • Collaborated with team members to ensure consistent service delivery and customer satisfaction.
  • Adapted quickly to new technologies, enhancing response times in customer interactions.
  • Maintained knowledge of products and services to better assist customers during interactions.
  • Engaged with diverse customer base, developing effective communication skills in various scenarios.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.

Education

High School Diploma -

Decatur High School
Decatur, GA
05-2007

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint resolution
  • Client relations
  • Professional telephone demeanor
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Administrative support
  • Data collection
  • Dispute resolution
  • Customer education
  • Product sales
  • Product and service solutions
  • Multi-line phone talent
  • Sales expertise
  • Order fulfillment
  • Store maintenance
  • Research
  • Conflict mediation
  • Proofreading
  • Retail store support
  • Product promotion
  • Product education
  • Delivery scheduling

Timeline

Customer Service Representative

Sevananda Natural Foods Market
10.2014 - 05.2022

High School Diploma -

Decatur High School

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Shanice James