SHANICE N. LEWIS
Jersey City,NJ
Summary
Collaborative, detail-oriented, and responsive professional who excels in fast-paced, service-oriented environments. Team player who builds positive, productive relationships at all levels of leadership and takes initiative to organize, streamline, and improve all company area processes. Driven to succeed in a career with open opportunities.
Overview
8
8
years of professional experience
Work History
Dispatcher
Imperial Dade
10.2022 - Current
- Directed dispatching, routing, and tracking of 120 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 75 daily calls.
- Scheduled deliveries and pickups according to customer needs.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Logistics/Routing Specialist
XPO Logistics
05.2022 - 10.2022
- Coordinate shipping and receiving processes for trucking company, including scheduling drivers, and analyzing shipments
- Sequencing of customer orders for delivery with time restraints, customer request
- Organize and schedule customer orders daily for production to maintain maximum trailer capacity
- Verification of shipments against bill of ladings w/identification of routes and merchandise for effective use of trailer capacity
- Weekly reports on shipments and issues and conduct report with pertinent information into data entry utilizing Microsoft Excel
- Agent Driver daily interaction keeping them updated and informed of possible interceptions, delays or workload changes.
Administrative Clerk
Hudson County Corrections & Rehabilitation
09.2019 - 03.2022
- Operated County Corrections Informational System
- Managed a variety of customer service calls in all areas of the facility
- Oversaw correspondences for attorney offices, contractors, and social workers via professional visit forms
- Reviewed files, documents, or computer printouts to ensure quality control of completeness and accuracy of criminal justice information
- Monitored access and dissemination of criminal record information in order to maintain security in compliance with federal and state laws
- Processed and distributed daily reports to track daily work progress, project status, and statistics.
Physical Therapy Coordinator
Strulowitz & Gargiulo PT
10.2016 - 09.2019
- Customer Service Management of all areas of the facility
- Verification and Approval procedures medical insurances
- Managed schedules to maximize productivity and customer satisfaction
- Transitioned facility into the upgrade of technology allowing processes to run more effectively and efficiently by 50%.
Education
Bachelor of Science - Criminal Justice
Berkeley College
Newark, NJSkills
- Google Docs
- Microsoft Excel, Microsoft Word, Outlook
- AS400 Systems
- Data Entry
- WMS
- Logistics
- Management
- Administrative
- Analytics
- 8,000 KSP per min
Timeline
Dispatcher
Imperial Dade
10.2022 - Current
Logistics/Routing Specialist
XPO Logistics
05.2022 - 10.2022
Administrative Clerk
Hudson County Corrections & Rehabilitation
09.2019 - 03.2022
Physical Therapy Coordinator
Strulowitz & Gargiulo PT
10.2016 - 09.2019
Bachelor of Science - Criminal Justice
Berkeley College
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