Summary
Overview
Work History
Education
Skills
References
Timeline
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SHANICE LEWIS

Summary

Dynamic administrative professional with a proven track record at Imperial Dade, excelling in logistics and customer relations. Expert in Microsoft Office Suite and problem-solving, I enhanced operational efficiency by 80% through innovative process improvements, while fostering teamwork to elevate customer satisfaction scores significantly.

Overview

9
9
years of professional experience

Work History

Administrative Dispatcher

Imperial Dade
Jersey City
10.2022 - Current
  • Direct dispatching and the prioritization of incoming trucks via constant supervision of dispatch board.
  • Coordinated delivery schedules to meet customer needs and demands.
  • Participated with cross-functional teams to help with special projects of varying degrees of complexity.
  • Reduced the amount of time office staff spent asking questions to customers by 80% by creating a short questionnaire.
  • Created and updated chargeback fees for any incoming deliveries missed or rescheduled as proof of transactions.
  • Contribute to administrative duties such as filing paperwork, updating reports, and preparing documents for review by management staff.
  • Analyzed incoming receiving data to identify trends and areas for improvement, leading to strategic operational adjustments.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Logistics Administrative Assistant

XPO Logistics
Edison, NJ
05.2022 - 10.2022
  • Coordinated shipment analysis and organized driver schedules resulting in streamlined shipping and receiving processes.
  • Prioritized time management to maximize customer satisfaction and revenue generation by 25%.
  • Increased employee efficiency and productivity by reinforcing urgency and teamwork, both of which improved our customer satisfaction scores by 60%.
  • Efficiently coordinated and scheduled customer orders daily, maintaining maximum trailer capacity.
  • Utilized Microsoft Excel to produce weekly shipment reports and resolved issues.
  • Maintained regular interaction with Agent Drivers to provide timely updates on potential interceptions, delays, or changes in workload.

Administrative Clerk

Hudson County Corrections & Rehabilitation
Kearny, NJ
09.2019 - 03.2022
  • Successfully oversaw the operations of the County Corrections Informational System.
  • Managed visit form correspondences with attorney offices, contractors, and social workers.
  • Ensured quality control of completeness and accuracy for criminal information by reviewing files, documents, and computer printouts.
  • Demonstrated strict compliance with federal and state laws by closely overseeing the access and dissemination of criminal record information.

Administrative Patient Coordinator

Strulowitz Gargiulo PT
Jersey City, New Jersey
10.2016 - 09.2019
  • Independently managed daily patient care operations for 75+ individuals.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Coordinated daily therapist schedules matching patient calendars.
  • Mentored new hires, including explaining hospital policies, procedures, and practices.
  • Recommended integrating iPads to streamline patient intake processes reducing the amount of time to fill out forms and scheduling by 50%.
  • Gained recognition among staff and patients as a creative thinker dedicated to task completion to improve overall experience.

Education

Bachelor of Science - Criminal Justice

Berkeley College
Newark, New Jersey

Skills

  • Microsoft Office Suite
  • Administrative
  • Management
  • Customer Relations
  • Data Entry Logistics
  • Filing & Organization
  • Problem Solving
  • Public Communications
  • Database Management
  • Schedule Management
  • Analytics
  • 8,000 KSP
  • AS400

References

References available upon request.

Timeline

Administrative Dispatcher

Imperial Dade
10.2022 - Current

Logistics Administrative Assistant

XPO Logistics
05.2022 - 10.2022

Administrative Clerk

Hudson County Corrections & Rehabilitation
09.2019 - 03.2022

Administrative Patient Coordinator

Strulowitz Gargiulo PT
10.2016 - 09.2019

Bachelor of Science - Criminal Justice

Berkeley College

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SHANICE LEWIS